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Ticket basics
About the Zendesk Agent Workspace
Edited Oct 09, 2024
22 votes · 136 comments
22
Votes
136
Comments
About the ticket lifecycle and ticket statuses
Edited Oct 31, 2024
0 votes · 0 comments
0
Votes
0
Comments
Saving Zendesk Support searches
Edited Sep 20, 2024
2 votes · 4 comments
2
Votes
4
Comments
Edited Oct 09, 2024
24 votes · 55 comments
24
Votes
55
Comments
Edited Sep 12, 2024
6 votes · 32 comments
6
Votes
32
Comments
Composing messages in the Zendesk Agent Workspace
Edited Aug 01, 2024
5 votes · 22 comments
5
Votes
22
Comments
Changing a ticket comment from public to private
Edited Jun 21, 2024
9 votes · 23 comments
9
Votes
23
Comments
Switching among Zendesk products
Edited Oct 08, 2024
57 votes · 8 comments
57
Votes
8
Comments
Understanding when email replies become public or private comments
Edited Jan 13, 2025
2 votes · 38 comments
2
Votes
38
Comments
Viewing customer context for user, history, and device information
Edited Jul 11, 2024
11 votes · 49 comments
11
Votes
49
Comments
Writing drafts of public replies in tickets
Edited Jun 21, 2024
1 vote · 31 comments
1
Vote
31
Comments
Edited Nov 01, 2024
5 votes · 22 comments
5
Votes
22
Comments
Resizing the ticket properties panel
Edited Jun 21, 2024
1 vote · 23 comments
1
Vote
23
Comments
Edited Sep 17, 2024
17 votes · 51 comments
17
Votes
51
Comments
Adding attachments to ticket comments
Edited Sep 06, 2024
4 votes · 3 comments
4
Votes
3
Comments
Edited Oct 31, 2024
7 votes · 28 comments
7
Votes
28
Comments
Edited Oct 04, 2024
14 votes · 18 comments
14
Votes
18
Comments
Adding other agents or end users to a ticket
Edited Jun 21, 2024
3 votes · 2 comments
3
Votes
2
Comments
Edited Jan 27, 2025
13 votes · 45 comments
13
Votes
45
Comments
Best practices for using email clients with CCs and followers
Edited Jan 13, 2025
1 vote · 0 comments
1
Vote
0
Comments
Edited Jan 13, 2025
8 votes · 120 comments
8
Votes
120
Comments
Edited Jun 21, 2024
2 votes · 42 comments
2
Votes
42
Comments
Applying ticket forms to tickets
Edited Oct 15, 2024
3 votes · 2 comments
3
Votes
2
Comments
Working with problem and incident tickets
Edited Jun 21, 2024
16 votes · 65 comments
16
Votes
65
Comments
Edited Jun 21, 2024
14 votes · 23 comments
14
Votes
23
Comments
Forwarding an email message to your support address
Edited Jun 21, 2024
14 votes · 25 comments
14
Votes
25
Comments
Zendesk Support search reference
Edited Jan 13, 2025
66 votes · 119 comments
66
Votes
119
Comments
Using Zendesk Support advanced search
Edited Oct 09, 2024
16 votes · 26 comments
16
Votes
26
Comments
Searching Zendesk Support data
Edited Oct 31, 2024
6 votes · 13 comments
6
Votes
13
Comments
Edited Jun 21, 2024
37 votes · 30 comments
37
Votes
30
Comments