Ticket basics
- About the Zendesk Agent Workspace
- Working with tickets
- Adding comments to tickets
- Composing messages in the Zendesk Agent Workspace
- Changing a ticket comment from public to private
- Switching among Zendesk products
- Understanding when email replies become public or private comments
- Viewing customer context in a ticket
- Writing drafts of public replies in tickets
- Using the context panel
- Resizing the ticket properties panel
- Searching tickets
- Adding attachments to ticket comments
- Updating and solving tickets
- Manually assigning a ticket
- Adding other agents or end users to a ticket
- Using CCs and followers
- Best practices for using email clients with CCs and followers
- Redacting ticket content
- Working with ticket tags
- Applying ticket forms to tickets
- Working with problem and incident tickets
- Printing tickets
- Forwarding an email message to your support address
- Zendesk Support search reference
- Using Zendesk Support advanced search
- Searching Zendesk Support data
- Formatting options for agents
- Rich text formatting options reference
- Managing app shortcuts
- About the Zendesk Agent Workspace
- Working with tickets
- Adding comments to tickets
- Composing messages in the Zendesk Agent Workspace
- Changing a ticket comment from public to private
- Switching among Zendesk products
- Understanding when email replies become public or private comments
- Viewing customer context in a ticket
- Writing drafts of public replies in tickets
- Using the context panel
- Resizing the ticket properties panel
- Searching tickets
- Adding attachments to ticket comments
- Updating and solving tickets
- Manually assigning a ticket
- Adding other agents or end users to a ticket
- Using CCs and followers
- Best practices for using email clients with CCs and followers
- Redacting ticket content
- Working with ticket tags
- Applying ticket forms to tickets
- Working with problem and incident tickets
- Printing tickets
- Forwarding an email message to your support address
- Zendesk Support search reference
- Using Zendesk Support advanced search
- Searching Zendesk Support data
- Formatting options for agents
- Rich text formatting options reference
- Managing app shortcuts