Ticket basics
About the Zendesk Agent Workspace
Edited May 07, 2025
22 votes · 136 comments
22
Votes
136
Comments
Switching among Zendesk products
Edited May 07, 2025
59 votes · 10 comments
59
Votes
10
Comments
Using Play mode to quickly work through tickets
Edited May 07, 2025
0 votes · 0 comments
0
Votes
0
Comments
About the ticket lifecycle and ticket statuses
Edited May 07, 2025
0 votes · 0 comments
0
Votes
0
Comments
Saving Zendesk Support searches
Edited May 07, 2025
2 votes · 4 comments
2
Votes
4
Comments
Edited May 07, 2025
0 votes · 0 comments
0
Votes
0
Comments
Resources for working with tickets
Edited May 07, 2025
24 votes · 55 comments
24
Votes
55
Comments
Edited May 07, 2025
6 votes · 32 comments
6
Votes
32
Comments
Writing drafts of public replies in tickets
Edited May 07, 2025
1 vote · 33 comments
1
Vote
33
Comments
Composing messages in the Zendesk Agent Workspace
Edited May 07, 2025
5 votes · 22 comments
5
Votes
22
Comments
Adding attachments to ticket comments
Edited May 07, 2025
4 votes · 3 comments
4
Votes
3
Comments
Edited May 07, 2025
7 votes · 28 comments
7
Votes
28
Comments
Changing a ticket comment from public to private
Edited May 07, 2025
9 votes · 23 comments
9
Votes
23
Comments
Understanding when email replies become public or private comments
Edited May 07, 2025
2 votes · 38 comments
2
Votes
38
Comments
Viewing customer context for user, history, and device information
Edited May 07, 2025
11 votes · 49 comments
11
Votes
49
Comments
Using dark mode to increase agent display options (EAP)
Edited May 07, 2025
5 votes · 20 comments
5
Votes
20
Comments
Edited May 07, 2025
14 votes · 18 comments
14
Votes
18
Comments
Edited May 07, 2025
2 votes · 42 comments
2
Votes
42
Comments
Adding other agents or end users to a ticket
Edited May 07, 2025
3 votes · 2 comments
3
Votes
2
Comments
Edited May 07, 2025
13 votes · 45 comments
13
Votes
45
Comments
Best practices for using email clients with CCs and followers
Edited May 07, 2025
1 vote · 0 comments
1
Vote
0
Comments
Edited May 07, 2025
8 votes · 121 comments
8
Votes
121
Comments
Applying ticket forms to tickets
Edited Mar 19, 2025
3 votes · 2 comments
3
Votes
2
Comments
Working with problem and incident tickets
Edited May 07, 2025
16 votes · 68 comments
16
Votes
68
Comments
Edited May 07, 2025
5 votes · 22 comments
5
Votes
22
Comments
Resizing the ticket properties panel
Edited May 07, 2025
1 vote · 23 comments
1
Vote
23
Comments
Edited May 07, 2025
14 votes · 23 comments
14
Votes
23
Comments
Forwarding an email message to your support address
Edited May 07, 2025
14 votes · 25 comments
14
Votes
25
Comments
Edited May 07, 2025
17 votes · 54 comments
17
Votes
54
Comments
Zendesk Support search reference
Edited May 07, 2025
66 votes · 120 comments
66
Votes
120
Comments