Recent searches

No recent searches

Ticket basics

About the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan The Zendesk Agent Workspace enables a...

Edited Mar 19, 2025

22 votes  ·  136 comments

22

Votes

136

Comments

About the ticket lifecycle and ticket statuses

What's my plan? Suite Any plan Support Any plan Every ticket has a lifecycle. A ticket’s lif...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Saving Zendesk Support searches

What's my plan? Suite Any plan Support Any plan In Zendesk Support, you can search for data,...

Edited Mar 19, 2025

2 votes  ·  4 comments

2

Votes

4

Comments

Working with tickets

What's my plan? Suite Any plan Support Any plan Quick Look: Click the Views icon () in the...

Edited Mar 19, 2025

24 votes  ·  55 comments

24

Votes

55

Comments

Adding comments to tickets

What's my plan? Suite Any plan Support Any plan Once a ticket has been created and is assign...

Edited Mar 19, 2025

6 votes  ·  32 comments

6

Votes

32

Comments

Composing messages in the Zendesk Agent Workspace

What's my plan? Suite Any plan Support Any plan The Zendesk Agent Workspace includes a flexi...

Edited Mar 19, 2025

5 votes  ·  22 comments

5

Votes

22

Comments

Changing a ticket comment from public to private

What's my plan? Suite Any plan Support Any plan After you have submitted a ticket, you can ch...

Edited Mar 19, 2025

9 votes  ·  23 comments

9

Votes

23

Comments

Switching among Zendesk products

What's my plan? Suite Any plan Support Any plan You can easily switch from one Zendesk produ...

Edited Mar 19, 2025

57 votes  ·  10 comments

57

Votes

10

Comments

Understanding when email replies become public or private comments

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

2 votes  ·  38 comments

2

Votes

38

Comments

Viewing customer context for user, history, and device information

What's my plan? Suite Any plan Support Any plan This article describes how to view customer ...

Edited Mar 19, 2025

11 votes  ·  49 comments

11

Votes

49

Comments

Using dark mode to increase agent display options (EAP)

What's my plan? Suite Any plan Support Any plan Dark mode in Support is currently in an Early Ac...

Edited Mar 21, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Writing drafts of public replies in tickets

What's my plan? Suite Any plan Support Any plan When you’re composing messages in a ticket, i...

Edited Mar 19, 2025

1 vote  ·  31 comments

1

Vote

31

Comments

Using the context panel

What's my plan? Suite Any plan Support Any plan The Zendesk context panel provides valuable ...

Edited Mar 19, 2025

5 votes  ·  22 comments

5

Votes

22

Comments

Resizing the ticket properties panel

What's my plan? Suite Any plan Support Any plan You must have the Zendesk Agent Workspace a...

Edited Mar 19, 2025

1 vote  ·  23 comments

1

Vote

23

Comments

Searching tickets

What's my plan? Suite Any plan Support Any plan Full text searches return results from all t...

Edited Mar 19, 2025

17 votes  ·  54 comments

17

Votes

54

Comments

Adding attachments to ticket comments

What's my plan? Suite Any plan Support Any plan Agents can add attachments to ticket c...

Edited Mar 19, 2025

4 votes  ·  3 comments

4

Votes

3

Comments

Updating and solving tickets

What's my plan? Suite Any plan Support Any plan Throughout a ticket's lifecycle, both reques...

Edited Mar 19, 2025

7 votes  ·  28 comments

7

Votes

28

Comments

Manually assigning a ticket

What's my plan? Suite Any plan Support Any plan Depending on how you manage incoming support...

Edited Mar 19, 2025

14 votes  ·  18 comments

14

Votes

18

Comments

Adding other agents or end users to a ticket

What's my plan? Suite Any plan Support Any plan You can include additional agents or end user...

Edited Mar 19, 2025

3 votes  ·  2 comments

3

Votes

2

Comments

Using CCs and followers

What's my plan? Suite Any plan Support Any plan This article describes an updated CCs and...

Edited Mar 19, 2025

13 votes  ·  45 comments

13

Votes

45

Comments

Best practices for using email clients with CCs and followers

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Redacting ticket content

What's my plan? Suite Any plan Support Any plan Customers sometimes enter sensitive informa...

Edited Mar 19, 2025

8 votes  ·  120 comments

8

Votes

120

Comments

Working with ticket tags

What's my plan? Suite Any plan Support Any plan Tags are words, or combinations of words, you...

Edited Mar 19, 2025

2 votes  ·  42 comments

2

Votes

42

Comments

Applying ticket forms to tickets

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

3 votes  ·  2 comments

3

Votes

2

Comments

Working with problem and incident tickets

What's my plan? Suite Any plan Support Any plan Problem-and-incident tickets are useful when...

Edited Mar 19, 2025

16 votes  ·  68 comments

16

Votes

68

Comments

Printing tickets

What's my plan? Suite Any plan Support Any plan You can print a printer-friendly version of ...

Edited Mar 19, 2025

14 votes  ·  23 comments

14

Votes

23

Comments

Forwarding an email message to your support address

What's my plan? Suite Any plan Support Any plan If your customers occasionally send support r...

Edited Mar 19, 2025

14 votes  ·  25 comments

14

Votes

25

Comments

Zendesk Support search reference

What's my plan? Suite Any plan Support Any plan This article contains tables listing and des...

Edited Mar 19, 2025

66 votes  ·  120 comments

66

Votes

120

Comments

Using Zendesk Support advanced search

What's my plan? Suite Any plan Support Any plan In addition to full text search, you can sea...

Edited Mar 19, 2025

16 votes  ·  26 comments

16

Votes

26

Comments

Searching Zendesk Support data

What's my plan? Suite Any plan Support Any plan In Zendesk Support, you can search for data,...

Edited Mar 19, 2025

6 votes  ·  13 comments

6

Votes

13

Comments