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  1. Zendesk help
  2. Agent guide
  3. Ticket basics
  1. Zendesk help
  2. Agent guide
  3. Ticket basics

Ticket basics

  • About the Zendesk Agent Workspace
  • Working with tickets
  • Adding comments to tickets
  • Composing messages in the Zendesk Agent Workspace
  • Changing a ticket comment from public to private
  • Switching among Zendesk products
  • Understanding when email replies become public or private comments
  • Viewing customer context in a ticket
  • Using the context panel
  • Resizing the ticket properties panel
  • Searching tickets
  • Adding attachments to ticket comments
  • Updating and solving tickets
  • Manually assigning a ticket
  • Adding other agents or end users to a ticket
  • Using CCs and followers
  • Best practices for using email clients with CCs and followers
  • Redacting ticket content
  • Working with ticket tags
  • Applying ticket forms to tickets
  • Working with problem and incident tickets
  • Printing tickets
  • Forwarding an email message to your support address
  • Zendesk Support search reference
  • Using Zendesk Support advanced search
  • Searching Zendesk Support data
  • Formatting options for agents
  • Rich text formatting options reference
  • Using emoji emoticons in ticket comments
  • Formatting text with Markdown
  • About the Zendesk Agent Workspace
  • Working with tickets
  • Adding comments to tickets
  • Composing messages in the Zendesk Agent Workspace
  • Changing a ticket comment from public to private
  • Switching among Zendesk products
  • Understanding when email replies become public or private comments
  • Viewing customer context in a ticket
  • Using the context panel
  • Resizing the ticket properties panel
  • Searching tickets
  • Adding attachments to ticket comments
  • Updating and solving tickets
  • Manually assigning a ticket
  • Adding other agents or end users to a ticket
  • Using CCs and followers
  • Best practices for using email clients with CCs and followers
  • Redacting ticket content
  • Working with ticket tags
  • Applying ticket forms to tickets
  • Working with problem and incident tickets
  • Printing tickets
  • Forwarding an email message to your support address
  • Zendesk Support search reference
  • Using Zendesk Support advanced search
  • Searching Zendesk Support data
  • Formatting options for agents
  • Rich text formatting options reference
  • Using emoji emoticons in ticket comments
  • Formatting text with Markdown
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