Printing tickets

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8 Comments

  • Debby Teru

    Hello, Please is it possible to disable the print option appearing for agents?

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  • Jason Schaeffer
    Zendesk Customer Care
    Hi Debby,
     
    Unfortunately at the moment it is not possible to restrict the Printing option on tickets. All agents will have this ability. 

    Thanks!
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  • Rachel Mooney

    hello!

    is there a way to print side or forward entire side conversations?

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  • Beto
    Zendesk Customer Care

    Hello Rachel, thank you for your question!

    Yes, you can print a side conversation as long as it's created as a ticket. Once the side conversation is created it will have a ticket number just as a regular ticket. You can then open that ticket and print it following the instructions on this article. As of now, it is not possible to print side conversations that are not created as tickets (like Slack, or emails) in Zendesk.

    I hope this was helpful!

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  • Rachel Mooney

    Beto oh dear, i should have been more specific – email-only side conversations was precisely what i was looking to print!

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  • Jeff C
    Zendesk Customer Care

    Hi Rachel,

    Unfortunately, as email side conversations does not generate a ticket, this is currently not possible natively. I have found a similar discussion about this in our Feedback topics which you can upvote.

    Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

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  • David Brown

    Why are images not included in the print? It would be handy if the images were included in the pdf. For now, it looks like a printout of an email string, which is not entirely useful in my case of much of the context described is captured in photo attachments. This would be a great improvement. 

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  • Brett Bowser
    Zendesk Community Manager
    Hey David,

    Thanks for taking the time to share this with us! I'd recommend sharing this as a feedback post in our Feedback - Ticketing System (Support) topic as that's the primary location our Product Managers monitor for product suggestions. If you're unsure what to include in your feedback post, you can use the following template: Product Feedback Post Template

    Cheers!
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