You can print a printer-friendly version of any ticket. You can print individual tickets only; there is no bulk printing option. On Zendesk Suite Professional plans and above, you can also print side conversations from any channel.
To print a ticket
- Open the ticket that you want to print.
- Click the Ticket options menu in the upper right, then select Print
ticket.
A printer-friendly version of the ticket opens.
- Click Print.
A version of the ticket prints, showing all ticket fields that have values. Fields that do not have values are not printed.
Note: If you've re-ordered ticket fields in Admin Center, see What order are ticket fields displayed on the printer-friendly version of a ticket?.
To print a side conversation (Suite Professional and above only)
- In a ticket, open the context panel and click
the Side conversations (
) icon. - Click a side conversation to open it.
- Click the options menu in the upper right, then select
Print.
A printer-friendly version of the side conversation opens.
- Click Print.
23 comments
Debby Teru
Hello, Please is it possible to disable the print option appearing for agents?
0
Jason Schaeffer
Unfortunately at the moment it is not possible to restrict the Printing option on tickets. All agents will have this ability.
Thanks!
0
Rachel Mooney
hello!
is there a way to print side or forward entire side conversations?
0
Beto
Hello Rachel, thank you for your question!
Yes, you can print a side conversation as long as it's created as a ticket. Once the side conversation is created it will have a ticket number just as a regular ticket. You can then open that ticket and print it following the instructions on this article. As of now, it is not possible to print side conversations that are not created as tickets (like Slack, or emails) in Zendesk.
I hope this was helpful!
0
Rachel Mooney
Beto oh dear, i should have been more specific – email-only side conversations was precisely what i was looking to print!
0
Jeff C
Hi Rachel,
Unfortunately, as email side conversations does not generate a ticket, this is currently not possible natively. I have found a similar discussion about this in our Feedback topics which you can upvote.
Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
0
David Brown
Why are images not included in the print? It would be handy if the images were included in the pdf. For now, it looks like a printout of an email string, which is not entirely useful in my case of much of the context described is captured in photo attachments. This would be a great improvement.
1
Brett Bowser
Thanks for taking the time to share this with us! I'd recommend sharing this as a feedback post in our Feedback - Ticketing System (Support) topic as that's the primary location our Product Managers monitor for product suggestions. If you're unsure what to include in your feedback post, you can use the following template: Product Feedback Post Template
Cheers!
0
Scott McNeely
How can I print a ticket without Internal Notes? I want to send the Guest a summary of our interactions via a PDF, but I can't find a way to exclude the Internal Notes, which are obviously not appropriate to share externally.,
0
Dave Dyson
There's a free app that should allow you to omit internal notes when printing: Print Ticket History
0
Jill Bragg
Hey Team!
Is bulk ticket printing something that'll be added in the future? Occasionally I need to print lots of tickets to PDFs, & right now the only way is to print them one at a time. Thanks!!
0
Dave Dyson
I don't think that's on our roadmap, but there is a third-party app that looks like it can allow you to create multiple PDFs from tickets at once (check for where it talks about downloading a .ZIP file containing one PDF file per ticket): Ticket PDF Download
0
Jill Bragg
Thank you Dave! I'll take a look into that.
0
Ivan Miquiabas
Good day!
I think what you are referring to is changing the ticket fields on the ticket before printing correct? You can actually change and edit the ticket fields before printing the ticket. Because what shows in there is the saved fields on your settings. Check this article out.
About ticket fields
Hope that helps!
0
Customer Support
Is it possible to print tickets using the Rest API to provide a similar extract as what's available in the UI?
0
Christine Diego
Hi Phil,
Unfortunately, there's no API endpoint available to print ticket. I would highly recommend posting this feedback to our Product Feedback Page. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
0
Lance Lewis
Can you customize what will print when you print a ticket? For example, showing the organization when printing.
0
Destiny
I appreciate you getting in touch. From the various trials I've conducted, there appears to be no built-in functionality within Zendesk Support's print feature to alter the printout contents. Regrettably, the platform doesn't offer innate customization options for this purpose. Regarding your specific request to display the organization, this would only be feasible if the form you're using includes a field for the organization's information. Outside of that, I'm not aware of any alternative approaches that would enable us to include such details in the printed document's history.
Hoping for your understanding.
0
Viachaslau
Is it a way to print only public comments and exclude internal comments?
0
Audrey Ann Cipriano
Hi Viachaslauhide we have an app named Print Ticket History where you can hide the internal comments when printing a ticket :)
You may find the app here: Print Ticket History
Hope this helps!
1
Viachaslau
Audrey Ann Cipriano Thanks!
0
Mikel de Pablo
Hello Destiny
Is a pity that don't exist a built-in functionality to customise default print tickets configuration, would be nice to add as suggestion to improve the platform.
0
Adam Vorisek
Is there a way to add a printed ticket as an attachment to a macro? I currently use placeholders for the initial ticket comment and the last comment, but would like to be able to forward everything in-between as well.
0