Hey everyone, thanks for taking the time to share your feedback with us! We have a relevant post here that I would recommend adding your comments to as that is actively being monitored by our PM for side conversations: Printing Side Conversations
I will be closing this post for comments to keep the conversation going in our more active thread. Thanks!
Is there any outlook for this option? A side conversation for us is a case-relevant element to a ticket and needs to be printed or extracted from time to time.
We have an audit requirement to print PDFs of some conversations especially with out partners.
Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.
While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple. However, the lack of printing is an obstacle.
8 comments
Official
Brett Bowser
Hey everyone, thanks for taking the time to share your feedback with us! We have a relevant post here that I would recommend adding your comments to as that is actively being monitored by our PM for side conversations: Printing Side Conversations
I will be closing this post for comments to keep the conversation going in our more active thread. Thanks!
0
Catherine Bostwick
This feature would benefit our team as well. Side conversation content is equally as important and should be included in the printing detail.
1
Adrian Bishop
Couldn't agree me, we would highly benefit from printing this thread,
0
Jamie Noell
We need to be able to print a PDF of a Side Conversation email thread.
0
José Mejia
YES YES YES, we definitly need the ability to print side conversations too, when we print the whole ticket!
0
Sunita Ramdien
Hello,
Is it in the meantime possible to print the side conversation of a ticket?
Thanks!
Sunita
0
Antal Clavel
Is there any outlook for this option? A side conversation for us is a case-relevant element to a ticket and needs to be printed or extracted from time to time.
0
Jamie Noell
We have an audit requirement to print PDFs of some conversations especially with out partners.
Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.
While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple. However, the lack of printing is an obstacle.
0