Question
What order are ticket fields displayed on the printer-friendly version of a ticket?
Answer
When you print a ticket, any ticket fields in the print preview might not be displayed in the same order as they are in the ticket form in Support. The print preview uses the ticket field settings in Admin Center to order ticket fields. If you re-ordered ticket fields, Zendesk won't display them in the new order in the print preview. See the article: Printing tickets.
See the example below outlining this behavior.
| This image displays a printer-friendly ticket with ticket fields A-G. | |
| Ticket fields A-G are displayed in the order they appear by navigating to the Ticket fields page, and selecting Edit order. The example image shows the corresponding order 1-7. |
Drag and drop the fields to change the order ticket fields are displayed on the printer-friendly version of tickets. For full steps, see the article: Reordering ticket fields.