Resizing the ticket properties panel

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13 Comments

  • Christle

    The position of the apply macro button is not good. It would be nice to have it returned to the way where that apply macro button was. 

    A lot of same feedback from the others, I can see. 

    4
  • Andrew Schreiner

    I agree on the macro placement. This is much more of a hassle now than it was. Also should have the ability to keep the background gray or change the color to set it apart from the rest of window area that is also white. 

    3
  • Nathan B

    Hi Lisa,

    No, it's not required. You choose to make it. It's barely usable today..
    You can at leat fix the macro drop-down under the text field, or something like that.

    (and, for the team product, you can make some tests before deliver thoses features)

     

    2
  • Riley

    Please move the Apply Macro button back to where it was. There's no reason why it can't be centered under the text reply box.

    2
  • Таня

    Hi! Is it a bug or feature that the macro drop-down is been moved to the left? It's a bit uncomfortable to use it since the update. I guess this element is connected to the ticket input panel rather than the properties one.

    2
  • Daniel Heard

    As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

    2
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Folks, 
    I have forwarded your comments along to our product management team. 

    1
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Moe,  Zendesk admins in your account can create custom ticket fields that appear in the ticket properties panel. See Adding custom fields to your tickets.



    0
  • Moe

    Hi 

    I am not sure if I am asking a question in the correct article.

    I would like to add the Property Panel to show like attached.
    The order ID field is to be in all tickets. (agents can add or can be empty)
    How can I change this property panel view?

    Thank you!

    Moe

    0
  • Nikki

    Yay! I had requested the ability to hide it. Thank you so much!

    For those with concerns about Apply Macro - I don't know if this will help, but I like to use the keyboard shortcuts:

    Control-alt-M or Control-option-M

    0
  • Malach Mochache

    Will this feature be available on accounts that have not enabled Zendesk Agent Workspace?

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Malach
    Thanks for asking. There are no plans at this time to include this feature for the standard agent interface. You must have the Zendesk Agent Workspace enabled

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Tahr
    Expanded ticket footers are required to make the ticket properties panel resizable. See this Announcement for details. 

    -4

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