Lisa Kelly

Dark mode addresses common concerns among agents who spend long hours in front of screens, helping to reduce eye strain, headaches, and fatigue. By providing a more comfortable viewing option, especially during nighttime shifts or in low-light environments, dark mode can improve overall productivity and accessibility. Dark mode also supports users with color blindness and light sensitivity, ensuring that our Zendesk platform is usable for everyone.

Dark mode in Support includes tickets, views, Support settings pages, and so on. No features or capabilities are impacted.

Dark mode changes the default interface for the Support ticketing system from light to dark.

To turn on dark mode

1. In Support, click your profile icon in the top bar.
2. Click Display to open the Display menu and select Dark mode.

   

   The interface changes to dark mode immediately.

Turning off dark mode changes the interface for the Support ticketing system from dark to light again.

To turn off dark mode

1. In Support, click your profile icon in the top bar.
2. Click Display to open the Display menu and select Light mode.

   The interface changes back to the default light mode.

In addition to switching between light and dark mode, you can set Support to match the system appearance on your laptop. This can be useful for situations where you work on multiple laptops or devices with changing interface options.

To match your system appearance

1. Set the system appearance on your laptop.

   For example, use settings in Mac OS to set the appearance or use settings in MS Windows to set personalized colors.

2. In Support, click your profile icon in the top bar.
3. Click Display and select Match system appearance.

   The Support interface will change to match the dark or light mode settings on your laptop.

Admins have an account-wide setting that allows agents to switch between dark and light mode in Support. When this setting is turned on, agents can use their profile menu to turn dark mode on and off. This setting works for Support only, not Admin Center or other Zendesk products and apps.

In certain cases, you might not want agents to use dark mode. For example, if you have apps or custom integrations that don't support or work well with dark mode.

When dark mode is deactivated, agents will not see a Display menu when they click their profile icon.

Dark mode limitations include:

• The dark mode setting applies to Support only, not Admin Center or other Zendesk products.
• Dark mode doesn't work for the in-product help panel or for some in-product notifications.
• Dark mode does not work for third-party apps and integrations that appear in the Support interface.

Zendesk provides a set of Zendesk Suite plans for customers who want to exclusively use Zendesk products for internal employee services, such as Human Resources (HR), Finance, Legal, and Information Technology (IT). These plans include features and terminology specifically geared toward managing employee services.

You can learn more about Employee Service Suite plans from our Zendesk web page. This page includes pricing details and plan features.

To buy an Employee Service Suite plan

1. Open the Zendesk pricing page for Employee Service Suite.

   A page appears with a description of the Employee Service Suite plans. Use this page to view the key features associated with each plan. Scroll down the page to see the full list of features.

   

2. Review the feature lists for each plan to decide on the plan you want to buy.
3. When you've decided on a plan, click Talk to Sales to get in touch with a Zendesk Sales Representative.

   The representative can help you with any additional questions you have about the plans. If you currently use a different Zendesk Suite plan to manage employee service, a representative can also walk you through available migration options and recommendations. Self-service options are not available for purchasing Zendesk Employee Service plans at this time.