Lisa Kelly
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Total activity412
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Last activity
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Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly created an article,
Trying out a plan upgrade
If eligible, you can upgrade your account to a higher-level plan and try it out before purchasing. This test-drive enables you to work with additional features in a higher plan before making a fi...
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Lisa Kelly commented,
Hi Darren, Thanks for explaining! The Getting Started for agents covers items that we say light agents can't do. For example, creating a view, creating a macro. So, it makes sense that it wouldn't ...
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Lisa Kelly commented,
Hi Darren, Can you clarify what "Getting started" material you're referring to. Do you mean the Getting started tab that Admins see? Neither agents nor light agents can see that.
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Lisa Kelly commented,
Hi Terry, This change will apply to both the Agent Workspace and the standard agent interface.
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Lisa Kelly commented,
Hi Aaron, Support for colored background text is included as part of the option to Turn on color text. You should see it in the Comments section of Objects and rules > Tickets > Settings. See scree...
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Lisa Kelly commented,
Hi DJ. When you merge, you select one or more tickets to merge, then you'll enter the ticket number for the ticket you'd like to merge the selected tickets into. You'll have to confirm the merge be...
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Lisa Kelly commented,
Hi Christie, I don't have any specific information about this. I recommend you contact Zendesk Customer Support.
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Lisa Kelly commented,
Hi Ryan, It's just a broken link. It's fixed now. Thanks for letting us know!
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Lisa Kelly commented,
Hi Syd, Both are scheduled to be released in the next few weeks. Look for an Announcement about "Interface improvements to managing tickets in bulk."
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Lisa Kelly commented,
Hi Dries and Florian, The feature was added to make text readable when copied from applications that use "dark mode." If you don't want to retain the color and other formatting, you can use a keybo...