Lisa Kelly
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Total activity632
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Last activity
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Member since
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Following0 users
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Followed by39 users
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Votes13
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Subscriptions227
Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly commented,
Hi Cheryl, If side conversations are not working as expected, contact Zendesk Customer Support so they can help you with your issue.
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Lisa Kelly commented,
Thank you, Marleen. I forwarded your comment along to the Side conversations product team. As a workaround, you can deactivate side conversations in the context panel, but still use them in ticket...
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Lisa Kelly commented,
Hi Andrew, Thanks for asking! There are some exceptions after Dec 7. The storage dashboard will not be visible for: Self-services accounts. The dashboard will be released at a later date for these...
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Lisa Kelly commented,
Hi Folks, Thank you for your patience! Side conversations in the context panel is now available as a GA release. See Activating and deactivating side conversations in the context panel.
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Lisa Kelly commented,
Hi Nora, Thank you for your interest. The feature is still rolling out. See the Announcement for details. Also, you have to have an Enterprise (or Enterprise plus) plan with Agent Workspace activat...
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Lisa Kelly commented,
Hi Joey. It's fixed. Thanks for the heads up! I hope you enjoy the feature!
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Lisa Kelly commented,
New EAP for Admin Center High-volume API dashboard Zendesk is working to provide customers with better visibility into their API traffic and usage profile. For qualified customers, Zendesk is offer...
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Lisa Kelly commented,
Hi John, Thanks for asking. Currently, there are no plans to change the pricing model for this add-on.
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Lisa Kelly commented,
Hi Emily, Changes to the ticket properties panel should be "per user" See this sentence from the article: "When you’ve reached the desired width, stop dragging. Your adjustments are maintained acr...
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Lisa Kelly commented,
Hola Andressa, I don't speak Spanish, but I think I know what you're asking. If you're using the Zendesk Agent Workspace, you need Support to view and manage Chat conversations.