Lisa Kelly
-
Total activity317
-
Last activity
-
Member since
-
Following0 users
-
Followed by4 users
-
Votes9
-
Subscriptions150
Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly commented,
Hi Casey, You should be able to review the ticket events to see which trigger added the tag. See Viewing all events of a ticket. If you can't find it in the ticket events, you can also try search...
-
Lisa Kelly commented,
New EAP for Support: Resizing the Context Panel in Support This EAP enables functionality that allows agents to manually resize the width of the Context Panel in the Zendesk Agent Workspace. Resiz...
-
Lisa Kelly commented,
Hi Jonathan MarchThe new composer supports both rich content and markdown formatting options at the same time. For more information on how markdown commands behave with the new composer, see the CK...
-
Lisa Kelly commented,
Hi CJ Johnson, This announcement is for the standard agent interface, where the new composer will be rolled out on Jan 10, 2022. The new composer is already live if you are using the Zendesk Agent...
-
Lisa Kelly commented,
Hi Rina. My apologies for the misunderstanding! I see you found the answer to your question.
-
Lisa Kelly commented,
Hi Rina. It's the "Zendesk Agent Workspace", not the "Admin" workspace. The workspace is designed for agents who manage tickets, not admins. To find the shortcuts you can use in the workspace, clic...
-
Lisa Kelly commented,
Hello Holly, The Zendesk Agent Workspace is designed for a multi-channel experience, but you don't need Chat to enable the Zendesk Agent Workspace. We recommend that you read this article first be...
-
Lisa Kelly commented,
The community post for the color text feature is now available. We'd love to get your feedback.
-
Lisa Kelly commented,
Steve W It should be at 100% rollout today. Do you have the Zendesk Agent Workspace enabled on your account? It's required to use color text.
-
Lisa Kelly created an article,
Discovering which Zendesk plan to buy
Note: This article describes a new buying flow that may not appear for all customers. If you don’t see the new buying options shown in this article, refer to Buying Zendesk Suite. This article de...