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Laura Albarracin's Avatar

Laura Albarracin

Joined Jan 27, 2025

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Last activity Jan 28, 2025

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Latest activity by Laura Albarracin

Laura Albarracin commented,

CommentWorking with articles in the knowledge base

How can I completely delete a Guide Center? 

View comment · Posted Jan 28, 2025 · Laura Albarracin

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Laura Albarracin commented,

CommentCustomer service best practices and recipes

Hi Lisa, our account will roll-up on Feb 3 to the new agent dashboard. 
We have several views updated, all of them with the condition “Status Category” Less than “Solve”. 
If I need my team to continue working on these views, do I need to update all Views to meet the criteria Less than “Pending” for them to be able to access that view? 

View comment · Posted Jan 27, 2025 · Laura Albarracin

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