Managing payments

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Quick Look: Admin Center > Account > Billing > Payment

Payments for most Zendesk products are managed in Admin Center. This article describes how to use Admin Center to manage payments for your Zendesk account, including updating credit card information or changing your payment method. The currently-accepted payment methods for Zendesk products include credit card, PayPal, wire transfers, direct debit, and checks.

You must be the account owner to perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner.

This article contains the following topics:

• Changing your payment method
• Adding a VAT (or GST) number
• Changing the payment currency
• Viewing payment instructions

Note: If you are experiencing issues with your credit card, refer to the article Resolving issues when your credit card fails, or consider using PayPal.

Changing your payment method

Note: Eligible sales-assisted accounts and self-service accounts in the United States can use a direct debit payment account (with ACH) as a payment method.

To change your payment method

1. In Admin Center, click Account in the sidebar, then select Billing > Payment.

   This page shows your current Payment Method and Business details. Business details include the address where your business is physically located).

2. Next to Payment method, click Edit.

   If you don't see an Edit button, your account does not support self-service payment changes. Contact your account representative or Zendesk Sales to make changes.

   You can choose Bank account (direct debit), Credit or debit card, or PayPal. For all other types of payments, contact your account representative.

   

3. Enter your payment information, then accept the authorization agreement.

   For example, this is the authorization agreement for direct debit.

   

4. If necessary, enter a Value Added Tax (VAT) number for your payment.

   

   In some cases, a VAT number is optional. In other cases, it is required. See Adding a VAT (or GST) number

5. Click Save.

   When the payment successfully charges, an email is sent to:

   • The email address you entered when you provided credit card or PayPal information.
   • Any email addresses added as billing contacts.

Adding a VAT (or GST) number

Some countries require their businesses to register for Value Added Tax (VAT), also known as Goods and Services Tax (GST) in certain locations. The VAT or GST number is a unique identifier issued by the country's tax authority for collection of the tax.

Registration requirements vary by country, but Zendesk is required to collect VAT or GST numbers for businesses based in the following countries:

• Singapore
• India
• Chile
• Colombia
• Norway
• Switzerland
• Turkey
• Brazil

You can enter your VAT or GST number when you add or change a payment method in Zendesk. This value must correspond to your shipping address rather than the billing address. By entering your VAT number on the Payments page, you are agreeing to take on the tax requirements for your purchase.

If you are based in one of these countries and do not provide your VAT or GST number, Zendesk will levy VAT or GST on your purchases.

Changing the payment currency

When you open an account with Zendesk, your subscription page shows your payment currency. Currently, Zendesk supports USD, EUR, and GBP for Support accounts. To change the payment currency, contact your account representative or contact Zendesk Customer Support. If you use PayPal, you have the flexibility to pay in any currency (or other local payment methods) supported by PayPal. Brazillian customers can change their payment currency from USD to BRL.

Viewing payment instructions

Payment instructions are included on each Zendesk invoice, including Zendesk wire transfer details. To view an invoice, see Managing invoices.