Resolving issues when your credit card fails

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14 Comments

  • Peter Daniel

    hi why my card doesn t work wheni i m going to pay

    1
  • Nicole Saunders
    Zendesk Community Manager

    Hi Peter - 

    If the above article doesn't help you resolve the issue, you should Contact Zendesk Support

    2
  • Amin hiren
    Hello!
    
    Similarly, my team and I have tried to make the payment and they reject it, one of their executives advised me, and I also contacted our bank issuer, who told me that the error came from the Zendesk platform.
    
    Can you support me please?
    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi Amin, 

    We are unable to assist with billing issues in the Help Center, as it would require you sharing account-specific information in a publicly visible forum. 

    For assistance with any and all billing issues, please Contact Zendesk Support.

     

    1
  • Bernadine Boucher

    Unfortunately contacting zendesk support is not taken seriously and any issues you have regarding invoicing and billing is only allocated to your account manager who ignores you if you have any complaints regarding service received. 

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Bernadine,

    I'm sorry you're having a frustrating experience – I can assure you that your open ticket with our support team and your billing-related ticket are being worked on by our teams. I'll keep an eye on them and make sure you get a response on both tickets.

    2
  • Raju Kadlimatti

    We notice that our payment has been declined due to some restriction to our card payment.

    Hence, we would like to initiate the payment through ACH, could you please share the Bank details to initiate the payment

    -1
  • Brett Bowser
    Zendesk Community Manager

    Hey Raju,

    I'm going to bring this into a ticket so our Finance team can work with you on this.

    You'll receive an email shortly stating your ticket has been created.

    Thanks!

    1
  • Credit Clear Customer Care

    I need an option for Net Banking so I can pay the annual fee manually as my previous card has expired and there are some issues about issuing a new card with that particular bank.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Credit Clear,

    It looks like you have a ticket open with our Finance team regarding this issue. They will follow up with you via email to get this resolved.
     
    Cheers!
    0
  • SHUSHI

    Hi i 

    I would like to know more, if I proceed with adding a credit card then will the system process payment to my entire Invoice?

    (i mean new invoice and old invoice)

    Thank you for your help.

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Jeddirok, 

    Once you update your card, the system will only charge you for what is due. More information about billing can be found here: Billing FAQ and resources
    0
  • john neck

    I would like to know more, if I proceed with adding a credit card then will the system process payment to my entire Invoice?

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey John,
     
    Once you update your payment information the credit card will automatically be charged for the full invoice. This can typically take up to a day or two for the payment to go through.
     
    Hope this clears up any confusion!
    0

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