Question
How do I update the credit card on file?
Answer
Only the account owner can update billing information. If you are unsure of who the owner of your account is, see the article: Who is the owner of my account?
To change your payment method
- In any product, click the Zendesk Products icon (
) in the top bar, then select Admin Center.
- In Admin Center, click the Account icon (
) in the sidebar. Navigate to Billing > Payment.
This page shows your current Payment Method and Business details. Business details include the address where your business is physically located.
- Next to the Payment method, click Edit.
- Next to Payment method on file, click Change to enter your new payment information. You can choose Credit, debit card, or PayPal.
- Enter your payment information, then click Save.
Note: If you have a managed account, you will not see these options. Reach out to your account manager to make any changes to your billing settings.
For further information see the video:
20 comments
Vivo Electric Pvt. Ltd
How can i remove the credit card information from my account?
1
Josh
Credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
1
Tetrane team
I have an issue with this form.
I enter a new credit card but the button save stays disabled.
I don't get any message
1
Jeff C
This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.
1
Thuy Nguyen
Hello, I received the invoice for my subscription, but I would like to change the billing info in that invoice. How can I do that and who should I contact to send that request?
1
Kendall Mainz
You can follow these steps to change the credit card on file.
-1
Jerry Maninang
Hi there,
This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.
2
Muhammad saddiq
How can i remove the credit card information from my account?
0
Gabriel Manlapig
Your credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
I hope this answer your question. Thank you!
3
Brett Bowser
You'll want to reach out to our Customer Care team using the instructions: Contacting Zendesk Customer Support
Otherwise if you're in direct contact with your Account Manager then you can try reaching out to them directly.
I hope this helps!
0
Joseph Johnson
Hello,
I am an Admin on the account but need to demote/remove the master admin of our account as well as change the credit card information that is on file.
We are unable to access the email/account of the user who is the master admin. How can we remove the master admin without being able to log into their account?
0
Gabriel Manlapig
Zendesk can't change the account owner for you. If you can't find the account owner, work with your IT administrators to access their email address and initiate a password reset. If you can’t resolve this, contact Zendesk Customer Support to initiate a security review.
Thank you!
0
Aliyaaii
Hi guys
It's essential to have control over our payment methods and personal information. While switching to another payment method may allow us to remove credit card details, it's important for platforms to offer an option to completely remove credit card information manually.
0
Marianne H
How can I trigger accounts receivable to charge the current card on file without changing it?
Zendesk support emails no longer work.
0
Marianne H
0
Brett Bowser
Cheers!
0
Marianne H
Hi Brett,
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It is sorted now, you can close the ticket. Imagine Zendesk owing the company I work for over $12,000 in credit notes and then having a horrid collections notice for the 43 seats that we have each time the go to a new page for the following:
The beauty of this is that when you click on contact customer support in that message there is an email available that gets you a reply of "This email is no longer supported." That about sums up how I feel right now with Zendesk, no longer supported.
I know you are just the messenger but please pass along that Zendesk really needs to do better.
0
Brett Bowser
Thanks again!
0
Christian ben
Can you please let me know, how did you got this problem solved??
0
Paolo
It would be best to reach out to our Support Team for us to assist you better. For more information about this, kindly refer to this article: Contacting Zendesk Customer Support.
Best,
Paolo | Technical Support Engineer | Zendesk
0