How can I change the credit card on file for my account? [Video]

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  • Vivo Electric Pvt. Ltd

    How can i remove the credit card information from my account?


  • Josh
    Zendesk Customer Care
    Hi! Thank you for messaging us.
    Credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
  • Tetrane team

    I have an issue with this form.
    I enter a new credit card but the button save stays disabled.

    I don't get any message

  • Jeff C
    Zendesk Customer Care
    Hi there,
    This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.
  • Thuy Nguyen

    Hello, I received the invoice for my subscription, but I would like to change the billing info in that invoice. How can I do that and who should I contact to send that request?

  • Kendall Mainz
    Zendesk Customer Care
    Hi there Thuy,
    You can follow these steps to change the credit card on file.

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