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  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. How to solve issues with payments
  1. Zendesk help
  2. Account
  3. Account advice and troubleshooting
  4. How to solve issues with payments

How to solve issues with payments

Articles that answer questions about billing, credit cards, invoices and taxes. Content about payment errors, payment methods, refunds and cancelations.

  • Can I schedule a future cancellation date for my account?
  • How can I change the credit card on file for my account? [Video]
  • Can I get a refund for my canceled subscription?
  • Can I change my account subscription to monthly or annual billing periods?
  • Can I remove my credit card information from my account subscription?
  • Payment issues: 51 - Decline
  • Payment Issues: 430306 - Expired Card
  • Uh-oh! We Were Unable To Process Your Payment
  • Payment Issues: 430360 - Low Funds
  • How do I access an invoice from someone else's account?
  • Where can I find a breakdown of my bill?
  • Payment issues: 5 - Decline
  • Error message: A transaction error occurred
  • I am on the finance team, how do I update our Zendesk account billing details?
  • How can I get a copy of my account invoices?
  • What are the wire transfer payment details for Zendesk?
  • Payment issues: 41 - Hold-call
  • Payment issues: 14 - Card No. Error
  • Payment issues: 54 - Expired Card
  • Will you process my credit card payment again if a payment fails? 
  • How do I send invoices for marketplace apps to someone else?
  • Why am I being charged tax?
  • How do I add additional email addresses to receive billing invoices?
  • When will my account be canceled if I don't pay for my subscription?
  • How do I change the payment currency on my Support account?
  • I have a billing, payment, or subscription question
  • Why was I still charged for my canceled account?
  • How do I change the email address that my invoices are sent to? 
  • Payment Issues: 430357 - Lost or Stolen Card
  • Payment Issues: 430285 - DNH
  • Can I schedule a future cancellation date for my account?
  • How can I change the credit card on file for my account? [Video]
  • Can I get a refund for my canceled subscription?
  • Can I change my account subscription to monthly or annual billing periods?
  • Can I remove my credit card information from my account subscription?
  • Payment issues: 51 - Decline
  • Payment Issues: 430306 - Expired Card
  • Uh-oh! We Were Unable To Process Your Payment
  • Payment Issues: 430360 - Low Funds
  • How do I access an invoice from someone else's account?
  • Where can I find a breakdown of my bill?
  • Payment issues: 5 - Decline
  • Error message: A transaction error occurred
  • I am on the finance team, how do I update our Zendesk account billing details?
  • How can I get a copy of my account invoices?
  • What are the wire transfer payment details for Zendesk?
  • Payment issues: 41 - Hold-call
  • Payment issues: 14 - Card No. Error
  • Payment issues: 54 - Expired Card
  • Will you process my credit card payment again if a payment fails? 
  • How do I send invoices for marketplace apps to someone else?
  • Why am I being charged tax?
  • How do I add additional email addresses to receive billing invoices?
  • When will my account be canceled if I don't pay for my subscription?
  • How do I change the payment currency on my Support account?
  • I have a billing, payment, or subscription question
  • Why was I still charged for my canceled account?
  • How do I change the email address that my invoices are sent to? 
  • Payment Issues: 430357 - Lost or Stolen Card
  • Payment Issues: 430285 - DNH
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