Recent searches


No recent searches

How to solve issues with payments

Articles that answer questions about billing, credit cards, invoices and taxes. Content about payment errors, payment methods, refunds and cancelations.


Can I schedule a future cancellation date for my account?

Question Is it possible to schedule a future cancellation date for my account? Answer This is dependent on how your a...

Edited Jul 27, 2023

6 votes  ·  1 comment

6

Votes

1

Comment


How can I change the credit card on file for my account?

Question How do I update the credit card on file? Answer Only the account owner can update billing information. If yo...

Edited Nov 21, 2024

48 votes  ·  20 comments

48

Votes

20

Comments


Can I get a refund for my canceled subscription?

Question Can I get a refund for my canceled subscription, unused agent seats, or time away from the system? Answer No...

Edited Jun 12, 2023

41 votes  ·  0 comments

41

Votes

0

Comments


Can I change my account subscription to monthly or annual billing periods?

Question Can I change my subscription billing period to monthly or annual? Answer The account owner and billing admi...

Edited Aug 15, 2024

4 votes  ·  13 comments

4

Votes

13

Comments


Can I remove my credit card information from my account subscription?

Question Is it possible to completely remove my current credit card information from my account subscription? Answer ...

Edited Apr 20, 2023

3 votes  ·  0 comments

3

Votes

0

Comments


Payment issues: 51 - Decline

Issue Symptoms I am trying to pay my subscription but I keep receiving the following error: Our credit card processor...

Edited Jan 22, 2024

4 votes  ·  0 comments

4

Votes

0

Comments


Payment Issues: 430306 - Expired Card

Issue symptoms My payment was declined due to the error below: Transaction declined.430306, 100 - Card expired, REJE...

Edited Jan 22, 2024

2 votes  ·  2 comments

2

Votes

2

Comments


Uh-oh! We Were Unable To Process Your Payment

Question Why did I receive the following error message when I signed in to our account: Uh-oh! We Were Unable To Proc...

Edited Jan 22, 2024

3 votes  ·  5 comments

3

Votes

5

Comments


Payment Issues: 430360 - Low Funds

Issue symptoms My payment was declined due to the error below: 430360, 100 -- Not authorised, REJECTED Resolution st...

Edited Nov 24, 2023

1 vote  ·  0 comments

1

Vote

0

Comments


How do I access an invoice from someone else's account?

Question How do I access an invoice from someone else's account? Answer Only the account owner or a billing admin ca...

Edited Jan 22, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Where can I find a breakdown of my bill?

Question Where can I see my invoices? Answer To view your invoices, navigate to Admin Center. Click the Account ic...

Edited Jan 22, 2024

1 vote  ·  1 comment

1

Vote

1

Comment


Payment issues: 5 - Decline

Issue Symptoms My payment was declined due to the error below: [5] Decline. Your credit card has not been charged. ...

Edited Jan 22, 2024

2 votes  ·  0 comments

2

Votes

0

Comments


Error message: A transaction error occurred

Issue symptoms I’ve just tried processing payment for my account and received the error: A transaction error occurred...

Edited Aug 02, 2024

1 vote  ·  2 comments

1

Vote

2

Comments


I am on the finance team, how do I update our Zendesk account billing details?

Question I work in the billing department and I do not have a Zendesk login. I need to update our account's payment m...

Edited Jan 22, 2024

2 votes  ·  2 comments

2

Votes

2

Comments


How can I get a copy of my account invoices?

Question Where can I find and download the most recent Support account invoices? Answer Only account owners and billi...

Edited Oct 03, 2022

12 votes  ·  1 comment

12

Votes

1

Comment


What are the wire transfer payment details for Zendesk?

Question What are the wire transfer payment details for Zendesk? Answer The payment instructions are on the invoi...

Edited Jan 22, 2024

1 vote  ·  2 comments

1

Vote

2

Comments


Payment issues: 41 - Hold-call

Issue Symptoms I am trying to pay my subscription, but I get the following error message: Our credit card processor e...

Edited Jan 22, 2024

0 votes  ·  4 comments

0

Votes

4

Comments


Payment issues: 14 - Card No. Error

Issue Symptoms I'm trying to pay, but I keep receiving this message:Our credit card processor encountered the followi...

Edited Nov 24, 2023

0 votes  ·  0 comments

0

Votes

0

Comments


Payment issues: 54 - Expired Card

Issue Symptoms I received a message from Zendesk saying that the payment was not successful. Here's the error message...

Edited Jan 22, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Will you process my credit card payment again if a payment fails?

Question My payment was declined and now I have updated the credit card details. How can I reprocess my declined paym...

Edited Dec 19, 2024

5 votes  ·  0 comments

5

Votes

0

Comments


How do I send invoices for marketplace apps to someone else?

Question Who receives the invoice for a marketplace app? Can I change the recipient? Answer The app developer sends t...

Edited Jul 27, 2023

0 votes  ·  2 comments

0

Votes

2

Comments


Why am I being charged tax?

Question Why am I being charged tax? My subscription is saying one thing but my invoice is showing added sales tax? I...

Edited Jan 22, 2024

4 votes  ·  0 comments

4

Votes

0

Comments


How do I add additional email addresses to receive billing invoices?

Question How can I add more people to the list of billing invoice recipients? Answer The account owner or a billing a...

Edited Jan 22, 2024

6 votes  ·  0 comments

6

Votes

0

Comments


When will my account be canceled if I don't pay for my subscription?

Question When will my account be suspended if I don't pay for my subscription? Answer For credit card customers The...

Edited Mar 13, 2024

1 vote  ·  10 comments

1

Vote

10

Comments


How do I change the payment currency on my Support account?

Question How do I change the payment currency on my account? Answer When you create a trial account, your subscri...

Edited Jan 22, 2024

4 votes  ·  2 comments

4

Votes

2

Comments


I have a billing, payment, subscription or account cancellation question

Question I have a billing, payment, subscription or account cancellation question. Answer For help with billing, see ...

Edited May 01, 2024

5 votes  ·  19 comments

5

Votes

19

Comments


Why was I still charged for my canceled account?

Question Why was I still charged for my canceled account? Answer You will receive invoices and see charges from Zend...

Edited Jan 22, 2024

2 votes  ·  2 comments

2

Votes

2

Comments


How do I change the email address that my invoices are sent to?

Question How do I change the email address that my invoices are sent to? How do I send future invoices to another ema...

Edited Aug 02, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Payment Issues: 430357 - Lost or Stolen Card

Issue symptoms My payment was declined due to the error below: 430357, 100 -- Not authorised, REJECTED - LOST_OR_STO...

Edited Jan 22, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Payment Issues: 430285 - DNH

Issue symptoms My payment was declined due to the error below: Transaction declined.430285, 100 - Not authorised, RE...

Edited Jan 22, 2024

2 votes  ·  0 comments

2

Votes

0

Comments