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How to solve issues with payments
Articles that answer questions about billing, credit cards, invoices and taxes. Content about payment errors, payment methods, refunds and cancelations.
Can I schedule a future cancellation date for my account?
Edited Jul 27, 2023
6 votes · 1 comment
6
Votes
1
Comment
How can I change the credit card on file for my account?
Edited Nov 21, 2024
48 votes · 20 comments
48
Votes
20
Comments
Can I get a refund for my canceled subscription?
Edited Jun 12, 2023
41 votes · 0 comments
41
Votes
0
Comments
Can I change my account subscription to monthly or annual billing periods?
Edited Aug 15, 2024
4 votes · 13 comments
4
Votes
13
Comments
Can I remove my credit card information from my account subscription?
Edited Apr 20, 2023
3 votes · 0 comments
3
Votes
0
Comments
Edited Jan 22, 2024
4 votes · 0 comments
4
Votes
0
Comments
Payment Issues: 430306 - Expired Card
Edited Jan 22, 2024
2 votes · 2 comments
2
Votes
2
Comments
Uh-oh! We Were Unable To Process Your Payment
Edited Jan 22, 2024
3 votes · 5 comments
3
Votes
5
Comments
Payment Issues: 430360 - Low Funds
Edited Nov 24, 2023
1 vote · 0 comments
1
Vote
0
Comments
How do I access an invoice from someone else's account?
Edited Jan 22, 2024
0 votes · 0 comments
0
Votes
0
Comments
Where can I find a breakdown of my bill?
Edited Jan 22, 2024
1 vote · 1 comment
1
Vote
1
Comment
Edited Jan 22, 2024
2 votes · 0 comments
2
Votes
0
Comments
Error message: A transaction error occurred
Edited Aug 02, 2024
1 vote · 2 comments
1
Vote
2
Comments
I am on the finance team, how do I update our Zendesk account billing details?
Edited Jan 22, 2024
2 votes · 2 comments
2
Votes
2
Comments
How can I get a copy of my account invoices?
Edited Oct 03, 2022
12 votes · 1 comment
12
Votes
1
Comment
What are the wire transfer payment details for Zendesk?
Edited Jan 22, 2024
1 vote · 2 comments
1
Vote
2
Comments
Payment issues: 41 - Hold-call
Edited Jan 22, 2024
0 votes · 4 comments
0
Votes
4
Comments
Payment issues: 14 - Card No. Error
Edited Nov 24, 2023
0 votes · 0 comments
0
Votes
0
Comments
Payment issues: 54 - Expired Card
Edited Jan 22, 2024
0 votes · 0 comments
0
Votes
0
Comments
Will you process my credit card payment again if a payment fails?
Edited Dec 19, 2024
5 votes · 0 comments
5
Votes
0
Comments
How do I send invoices for marketplace apps to someone else?
Edited Jul 27, 2023
0 votes · 2 comments
0
Votes
2
Comments
Edited Jan 22, 2024
4 votes · 0 comments
4
Votes
0
Comments
How do I add additional email addresses to receive billing invoices?
Edited Jan 22, 2024
6 votes · 0 comments
6
Votes
0
Comments
When will my account be canceled if I don't pay for my subscription?
Edited Mar 13, 2024
1 vote · 10 comments
1
Vote
10
Comments
How do I change the payment currency on my Support account?
Edited Jan 22, 2024
4 votes · 2 comments
4
Votes
2
Comments
I have a billing, payment, subscription or account cancellation question
Edited May 01, 2024
5 votes · 19 comments
5
Votes
19
Comments
Why was I still charged for my canceled account?
Edited Jan 22, 2024
2 votes · 2 comments
2
Votes
2
Comments
How do I change the email address that my invoices are sent to?
Edited Aug 02, 2024
0 votes · 0 comments
0
Votes
0
Comments
Payment Issues: 430357 - Lost or Stolen Card
Edited Jan 22, 2024
0 votes · 0 comments
0
Votes
0
Comments
Edited Jan 22, 2024
2 votes · 0 comments
2
Votes
0
Comments