How to solve issues with payments
Articles that answer questions about billing, credit cards, invoices and taxes. Content about payment errors, payment methods, refunds and cancelations.
- Can I schedule a future cancellation date for my account?
- How can I change the credit card on file for my account? [Video]
- Can I get a refund for my canceled subscription?
- Can I change my account subscription to monthly or annual billing periods?
- Can I remove my credit card information from my account subscription?
- Payment issues: 51 - Decline
- Payment Issues: 430306 - Expired Card
- Uh-oh! We Were Unable To Process Your Payment
- Payment Issues: 430360 - Low Funds
- How do I access an invoice from someone else's account?
- Where can I find a breakdown of my bill?
- Payment issues: 5 - Decline
- Error message: A transaction error occurred
- I am on the finance team, how do I update our Zendesk account billing details?
- How can I get a copy of my account invoices?
- What are the wire transfer payment details for Zendesk?
- Payment issues: 41 - Hold-call
- Payment issues: 14 - Card No. Error
- Payment issues: 54 - Expired Card
- Will you process my credit card payment again if a payment fails?
- How do I send invoices for marketplace apps to someone else?
- Why am I being charged tax?
- How do I add additional email addresses to receive billing invoices?
- When will my account be canceled if I don't pay for my subscription?
- How do I change the payment currency on my Support account?
- I have a billing, payment, or subscription question
- Why was I still charged for my canceled account?
- How do I change the email address that my invoices are sent to?
- Payment Issues: 430357 - Lost or Stolen Card
- Payment Issues: 430285 - DNH
- Can I schedule a future cancellation date for my account?
- How can I change the credit card on file for my account? [Video]
- Can I get a refund for my canceled subscription?
- Can I change my account subscription to monthly or annual billing periods?
- Can I remove my credit card information from my account subscription?
- Payment issues: 51 - Decline
- Payment Issues: 430306 - Expired Card
- Uh-oh! We Were Unable To Process Your Payment
- Payment Issues: 430360 - Low Funds
- How do I access an invoice from someone else's account?
- Where can I find a breakdown of my bill?
- Payment issues: 5 - Decline
- Error message: A transaction error occurred
- I am on the finance team, how do I update our Zendesk account billing details?
- How can I get a copy of my account invoices?
- What are the wire transfer payment details for Zendesk?
- Payment issues: 41 - Hold-call
- Payment issues: 14 - Card No. Error
- Payment issues: 54 - Expired Card
- Will you process my credit card payment again if a payment fails?
- How do I send invoices for marketplace apps to someone else?
- Why am I being charged tax?
- How do I add additional email addresses to receive billing invoices?
- When will my account be canceled if I don't pay for my subscription?
- How do I change the payment currency on my Support account?
- I have a billing, payment, or subscription question
- Why was I still charged for my canceled account?
- How do I change the email address that my invoices are sent to?
- Payment Issues: 430357 - Lost or Stolen Card
- Payment Issues: 430285 - DNH