Issue Symptoms
I am trying to pay my subscription, but I get the following error message: Our credit card processor encountered the following error: [41] Hold-call. Your credit card has not been charged.
Resolution Steps
The [41] Hold-call code error is sent from your card provider. To fix this issue, call the number on the back of your card and have them approve payment to Zendesk.
For more information about common error codes, see the article: Resolving issues when your credit card fails.
4 comments
Prashanth Pacchu
Please help with issue am facing deposit amount still holding
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Prashanth Pacchu
Please help with the problem waiting for your response still holding my money not recieved
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Prashanth Pacchu
Money has debited but still holding my money not recieved please help with issue
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Hiedi Kysther
Hi Prashanth Pacchu,
To help resolve your issue, I've created a ticket on your behalf. I went ahead and escalate your case to our finance team so they can assist you with your payment issue. Please check your email for more information.
Best regards,
Hiedi Kysther
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