Question

How do I update the credit card on file?

Answer

Only the account owner can update billing information. If you are unsure of who the owner of your account is, see the article: Who is the owner of my account?

To change your payment method

  1. In any product, click the Zendesk Products icon () in the top bar, then select Admin Center.
  2. In Admin Center, click the Account icon () in the sidebar. Navigate to Billing > Payment.

    This page shows your current Payment Method and Business details. Business details include the address where your business is physically located.

  3. Next to the Payment method, click Edit.
  4. Next to Payment method on file, click Change to enter your new payment information. You can choose Credit, debit card, or PayPal.
  5. Enter your payment information, then click Save.
Note: If you have a managed account, you will not see these options. Reach out to your account manager to make any changes to your billing settings.

For further information see the video:

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