How do I update the credit card on file?
Only the account owner can update billing information. If you are unsure of who the owner of your account is, see the article: Who is the owner of my account?
To change your payment method
- In any product, click the Zendesk Products icon () in the top bar, then select Admin Center.
- In Admin Center, click the Account icon () in the sidebar. Navigate to Billing > Payment.
This page shows your current Payment Method and Business details. Business details include the address where your business is physically located.
- Next to the Payment method, click Edit.
- Next to Payment method on file, click Change to enter your new payment information. You can choose Credit, debit card, or PayPal. If you don't see this button, your account may not support self-service payment. For all other types of payments, contact Zendesk Customer Support.
- Enter your payment information, then click Save.