Can I remove my credit card information from my account subscription?

Question

Is it possible to completely remove my current credit card information from my account subscription?

Answer 

Credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.

If you are interested in an alternative payment method for your subscription, you can reach out to your account representative directly or contact the Zendesk Customer Support team.

For more information on how to update your credit card details and switch your payment method, see the articles: How can I change the credit card on file for my account? [Video] and Managing payments.