Question
Why did I receive the following error message when I signed in to our account:
Uh-oh! We Were Unable To Process Your Payment
Answer
This error message appears when there is an outstanding invoice that is currently pending payment. These error messages can often be solved by updating your credit card information or switching payment methods. For more information, see this article: Managing payments.
For customers who pay with a credit card, the account is suspended after 22 days of the renewal date. For manually invoiced accounts, the account is suspended after 65 days of the renewal date. For more information, see the article: Preventing account suspension.
For each payment failure, Zendesk sends the billing contact an email with an error code and description. To see the most common error codes, see this article: Resolving issues when your credit card fails.
5 comments
Louie lester Cawilan
Hello can you help me about my salary
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Dave Dyson
It seems like your correspondence has come to the wrong place! You've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide support. We make software that companies use to give their customers a way to contact them, but we don't actually provide support for their product, just the channel for communication.
Unfortunately, we are unable to forward your email on so please try reaching them directly from their website!
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Kerry Washington
We cannot login to the account to pay the outstanding amount. There is zero access. How do we pay?
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Brett Bowser
I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you. We will most likely need to get our Finance team involved to temporarily re-enable your account so you can update the payment information on file.
You'll receive an email shortly stating your ticket has been created.
Cheers!
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Nick G
Hi Team! There is no way I can update my billing details. How do I fix it?
0