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Uh-oh! We Were Unable To Process Your Payment



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Ricardo Pinto

Zendesk Digital Resources Team

Edited Jan 22, 2024


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5 comments

Hello can you help me about my salary

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Hi Louie,
 
It seems like your correspondence has come to the wrong place! You've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide support. We make software that companies use to give their customers a way to contact them, but we don't actually provide support for their product, just the channel for communication. 
 
Unfortunately, we are unable to forward your email on so please try reaching them directly from their website!
 
 

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We cannot login to the account to pay the outstanding amount.  There is zero access. How do we pay?

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Brett Bowser

Zendesk Community Manager

Hey Kerry,

I'm going to create a ticket on your behalf so our Customer Care team can dig into this with you.  We will most likely need to get our Finance team involved to temporarily re-enable your account so you can update the payment information on file.
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

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Hi Team! There is no way I can update my billing details.  How do I fix it?
 

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