Preventing account suspension

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7 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Hi Gary - 

    We are unable to answer billing questions in the community, as doing so requires account-specific information. You will need to contact Zendesk Customer Support to resolve this issue. 

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  • Kennis So

    Hi Cheeny,

    Thank you for your reply.

    So if we are not able to pay on or before July 19, 2021. We will start receiving past-due payment notification email on July 19, 2021?

    And our account will be suspended 22 days later (i.e. August 11, 2021)?

    Am I right?

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Kennis,

    The renewal date is the same as the invoice date because this is when the invoice is being generated, while the payment due date depends on the Payment terms of the customer:
    Credit card - DUR (due upon receipt)
    Manual invoicing - it could be Net 30 or 60. For this case, you'll add 30 or 60 days from the invoice date.

     

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  • Gary Hasenbeck

    We have not recieved our anual billing invoice that should have come in a month ago. Our Account is now due today. I have asked our ZD Sales Agent about this, but I still have yet to receive our normal billing invoice, which our Accounting Dept. wires the payment over. We have never used a CC in the 11 years we have been using your product.

     

    Please get back to me asap today.

     

    Thank you.

     

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Kennis,

    We highly suggest that you contact us so we can have our Finance Team review your account details.

     

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  • Gary Hasenbeck

    We have always recieved our billing invoices by email, and today our payment is due. We never received any 2021 invoices and I have been in contact with my ZD Sales Rep several times about this and I still do not see any 2021 invoice in our system. We have always had our Accounting Dept. wire transfers the payment over every year for the past 11 years.

     

    Please assist asap.

     

     

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  • Kennis So

    Hi Zendesk,

    Would like to know if "Renewal Date" refers to "Payment due date" in the invoice?

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