Payments for most Zendesk products are managed in Admin Center. This article describes how to use Admin Center to manage payments for your Zendesk account, including updating credit card information or changing your payment method. The currently-accepted payment methods for Zendesk products include credit card, PayPal, wire transfers, direct debit, and checks.
You must be the account owner to perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner.
This article contains the following topics:
Changing your payment method
To change your payment method
- In Admin Center, click
Account in the sidebar, then select Billing > Payment.
This page shows your current Payment Method and Business details. Business details include the address where your business is physically located).
- Next to Payment method, click Edit.
If you don't see an Edit button, your account does not support self-service payments.
You can choose Bank account (direct debit), Credit or debit card, or PayPal. For all other types of payments, contact your account representative.
- Enter your payment information, then accept the authorization agreement.
For example, this is the authorization agreement for direct debit.
- Click Save.
When the payment successfully charges, an email is sent to:
- The email address you entered when you provided credit card or PayPal information.
- Any email addresses added as billing contacts.
Changing the payment currency
When you open an account with Zendesk, your subscription page shows your payment currency. Currently, Zendesk supports USD, EUR, and GBP for Support accounts. To change the payment currency, contact your account representative or contact Zendesk Customer Support. If you use PayPal, you have the flexibility to pay in any currency (or other local payment methods) supported by PayPal. Brazillian customers can change their payment currency from USD to BRL.
Viewing payment instructions
Payment instructions are included on each Zendesk invoice, including Zendesk wire transfer details. To view an invoice, see Managing invoices.