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Managing invoices



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Lisa Kelly

Zendesk Documentation Team

Edited Jun 21, 2024


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19 comments

Salve,

 

mi può mandare il link dove scaricare le fatture? grazie

 

 

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Brett Bowser

Zendesk Community Manager

Ehilà,

Sembra che tu abbia un ticket aperto per le tue fatture.

Continueremo a lavorare con te per risolvere il problema.

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Hi

There may be a bug here because I keep generating invoices with an outdated billing address.

Ticket created: https://support.zendesk.com/hc/en-us/requests/6300817

 

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It would be nice to see the invoice status next to each so we can find which one/s are overdue.

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Hi Martin,
 
Thanks for the feedback - for better visibility to our Product team, would you mind creating a post in our Feedback - Admin Center topic, using this template to format your feedback? Thanks!
 

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What is yours bank address for wire transfer. Invoice has this information but we need also street address to make the payment:
JP Morgan Chase
New York, NY 10004

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Brett Bowser

Zendesk Community Manager

Hey Marko,
 
It looks like you have a ticket open with your Account Manager to get this taken care of. I've reached out to your AE so they will follow up with you there with the necessary information.
 
Cheers!
 
 

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Hi

We are still waiting an answer for this simple question :) 

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Hi Marko, sounds like our finance team responded to your ticket on March 16th. 

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How to add Name of firm and tax numer to my invoice?

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Hiedi Kysther

Zendesk Customer Care

Hey Adam Kolibski this is best handled by our Finance team. I've created a ticket on your behalf to kick things off. Please check your email for more information. 

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I am a billing admin and I can only see very old invoices, no invoices from 2022 at all.

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Christine

Zendesk Engineering

Hi Mayra,

I have created a ticket on your behalf. Kindly check your email for more information.

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Where can I find Zendesk Bank Routing information.  I received an e-mail regarding a change but want to confirm the account and routing numbers are legit and not a phishing attempt.  Is this information under the Admin Center anywhere?  Please advise.

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Lisa Kelly

Zendesk Documentation Team

Hello Clay County
Payment instructions are included on each Zendesk invoice, including Zendesk wire transfer details. To view an invoice, see Managing invoices

Here's a screen capture of the instructions on how to view invoices. See below.
Important: You must be the Account owner or a billing admin to view the invoices.


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How can i get a detailed breakdown of the invoice?  It is significantly higher than the year before and I want to know what I'm paying for and how many seats etc

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Lisa Kelly

Zendesk Documentation Team

Hi Carla, 
Do you have admin access to your Zendesk account? If so, the Subscription page will show you a list of the Zendesk products you own and the number of agent seats you have purchased. See Viewing plan subscriptions
Note: Self-service accounts include pricing information on the Subscription page, but sales-assisted and managed accounts do not. For pricing information on sales-assisted and managed accounts, contact Zendesk Customer Support. 

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Link to Admin Center doesn't work

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Lisa Kelly

Zendesk Documentation Team

Hi Richard, 
Here are instructions on how to reach Admin Center in your account:
https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb

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