Invoices for most Zendesk products are managed in Admin Center. This article describes how to use Admin Center to view and download invoices for your Zendesk account, change the invoice address, and add or remove invoice recipients. For more information on billing, see Billing FAQ and resources.
You must be the account owner or a billing admin to perform these tasks. If you are an administrator, agent, or another individual (for example, an accountant) without access to Zendesk invoices, ask the account owner or a billing admin for help. For example, the account owner can download an invoice and email it to you. The owner can also add you to the list of invoice recipients.
This article contains the following topics:
Viewing invoices
All account owners and billing admins can view and download invoices for their Zendesk account.
To view invoices
-
In Admin Center, click
Account in the sidebar, then select Billing > Invoices.
An Invoices page appears with a list of your latest invoices. It also includes your current invoice address and the names and email addresses everyone who receives a copy of invoices for your Zendesk account (Recipients).
- Select the invoice you want, then click the download icon to view or download it.
Payment instructions are included on the invoice, including Zendesk wire transfer details.
Changing the invoice address
The Business details address on your Zendesk account is the address where your business is physically located. If your business relocates, account owners and billing admins can update this address so that the billing address that appears on the invoice is correct.
To change the business (sold to) address
- In Admin Center, click
Account in the sidebar, then select Billing > Payment.
- Under Business details, click Edit.
You can have only one Business details address for your account.
- Save your changes.
For existing customers on electronic payment, you can change the invoice address.
To change the invoice address
- In Admin Center, click
Account in the sidebar, then select Billing > Payment.
- Under Payment method, click Edit.
- Enter your payment details and address.
Any information you change will appear on all invoices moving forward. Invoices issued before the update will not change.
- Save your changes.
Adding or removing invoice recipients
Account owners and billing admins can edit the list of users who receive invoices for every billing cycle. For example, an account owner may want to make sure the Finance department at their company receives a copy of each invoice. Adding a user to receive invoices does not require the use of an agent seat.
To change invoice recipients
-
In Admin Center, click
Account in the sidebar, then select Billing > Invoices.
A Recent Invoices page appears with a list of your latest invoices. It also includes your current invoice address and the names and email addresses of everyone who receives a copy of invoices for your Zendesk account.
- To add a recipient, click the Recipients tab, then click Edit.
- To add a recipient, click Add new.
- Enter the recipient's name and email address, then click Save.
- To remove a recipient, click X next to the name of the recipient, then click Save.
19 comments
Ambra
Salve,
mi può mandare il link dove scaricare le fatture? grazie
2
Brett Bowser
Ehilà,
Sembra che tu abbia un ticket aperto per le tue fatture.
Continueremo a lavorare con te per risolvere il problema.
0
Jaïs Pingouroux
Hi
There may be a bug here because I keep generating invoices with an outdated billing address.
Ticket created: https://support.zendesk.com/hc/en-us/requests/6300817
-1
Martin Cubitt
It would be nice to see the invoice status next to each so we can find which one/s are overdue.
0
Dave Dyson
Thanks for the feedback - for better visibility to our Product team, would you mind creating a post in our Feedback - Admin Center topic, using this template to format your feedback? Thanks!
0
Marko Lattu
What is yours bank address for wire transfer. Invoice has this information but we need also street address to make the payment:
JP Morgan Chase
New York, NY 10004
0
Brett Bowser
It looks like you have a ticket open with your Account Manager to get this taken care of. I've reached out to your AE so they will follow up with you there with the necessary information.
Cheers!
0
Marko Lattu
Hi
We are still waiting an answer for this simple question :)
0
Dave Dyson
0
Adam Kolibski
How to add Name of firm and tax numer to my invoice?
0
Hiedi Kysther
Hey Adam Kolibski this is best handled by our Finance team. I've created a ticket on your behalf to kick things off. Please check your email for more information.
0
Mayra Cruz
I am a billing admin and I can only see very old invoices, no invoices from 2022 at all.
0
Christine
I have created a ticket on your behalf. Kindly check your email for more information.
0
Clay County Minnesota
Where can I find Zendesk Bank Routing information. I received an e-mail regarding a change but want to confirm the account and routing numbers are legit and not a phishing attempt. Is this information under the Admin Center anywhere? Please advise.
0
Lisa Kelly
Hello Clay County,
![](/hc/user_images/40RlyURJy6SXzflKvj8vqw.png)
Payment instructions are included on each Zendesk invoice, including Zendesk wire transfer details. To view an invoice, see Managing invoices.
Here's a screen capture of the instructions on how to view invoices. See below.
Important: You must be the Account owner or a billing admin to view the invoices.
0
Carla Mitchell
How can i get a detailed breakdown of the invoice? It is significantly higher than the year before and I want to know what I'm paying for and how many seats etc
0
Lisa Kelly
Hi Carla,
Do you have admin access to your Zendesk account? If so, the Subscription page will show you a list of the Zendesk products you own and the number of agent seats you have purchased. See Viewing plan subscriptions.
Note: Self-service accounts include pricing information on the Subscription page, but sales-assisted and managed accounts do not. For pricing information on sales-assisted and managed accounts, contact Zendesk Customer Support.
0
Richard Artes
Link to Admin Center doesn't work
0
Lisa Kelly
Hi Richard,
Here are instructions on how to reach Admin Center in your account:
https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb
0