This topic contains resources to answer commonly-asked billing questions such as how to request an invoice, how to change credit card information, or how to change the billing address.
This article covers the following topics related to customer billing:
- Invoices
- Payments
- Account suspension
- Subscriptions
- Buying products
- Cancelling an account
- Account owner
Invoices
For questions about viewing invoices, downloading invoices, changing the invoice address, updating the billing contact list, or Zendesk wire transfer details, refer to these articles:
Payments
For questions about managing payments, changing your payment method, changing payment currency, updating your credit card information, and trouble shooting credit card issues, refer to these articles:
Account suspension
Subscriptions
Buying products
For questions about adding new Zendesk products, comparing plan options, upgrading your plan type, picking a billing cycle, or purchasing product add-ons, refer to these articles:
Cancelling an account
You must be the account owner to cancel an account. For questions about cancelling your account, refer to these articles:
Account owner
For questions about how to change your account owner, find the owner of your account, or change the account owner when the current owner is no longer available, refer to these articles: