Recent searches


No recent searches

Preventing account suspension



image avatar

Lisa Kelly

Zendesk Documentation Team

Edited Jun 21, 2024


2

16

16 comments

Hi Zendesk,

Would like to know if "Renewal Date" refers to "Payment due date" in the invoice?

0


image avatar

Cheeny Aban

Zendesk Customer Care

Hi Kennis,

The renewal date is the same as the invoice date because this is when the invoice is being generated, while the payment due date depends on the Payment terms of the customer:
Credit card - DUR (due upon receipt)
Manual invoicing - it could be Net 30 or 60. For this case, you'll add 30 or 60 days from the invoice date.

 

0


Hi Cheeny,

Thank you for your reply.

So if we are not able to pay on or before July 19, 2021. We will start receiving past-due payment notification email on July 19, 2021?

And our account will be suspended 22 days later (i.e. August 11, 2021)?

Am I right?

0


image avatar

Cheeny Aban

Zendesk Customer Care

Hi Kennis,

We highly suggest that you contact us so we can have our Finance Team review your account details.

 

1


We have not recieved our anual billing invoice that should have come in a month ago. Our Account is now due today. I have asked our ZD Sales Agent about this, but I still have yet to receive our normal billing invoice, which our Accounting Dept. wires the payment over. We have never used a CC in the 11 years we have been using your product.

 

Please get back to me asap today.

 

Thank you.

 

0


We have always recieved our billing invoices by email, and today our payment is due. We never received any 2021 invoices and I have been in contact with my ZD Sales Rep several times about this and I still do not see any 2021 invoice in our system. We have always had our Accounting Dept. wire transfers the payment over every year for the past 11 years.

 

Please assist asap.

 

 

0


image avatar

Nicole Saunders

Zendesk Community Manager

Hi Gary - 

We are unable to answer billing questions in the community, as doing so requires account-specific information. You will need to contact Zendesk Customer Support to resolve this issue. 

0


I opted for an annual subscription of 750 euros. This is to facilitate our accounting and have fewer invoices. However, you charge me an additional 1 euro per month! And as it is not planned, our card does not pass and you send us emails of account suspension. But we have paid until the end of 2023.... Incomprehensible!!!

0


image avatar

Lisa Kelly

Zendesk Documentation Team

Hi Nathalie

If you're having trouble with your account, contact Zendesk Customer Support

0


URGENT VERY CAREFUL  I want to cancel the subscription and get reimbursed for the 30.00 dollars that they discounted. I have been trying to get out for a month and you don't give me the option to cancel, I finally managed to ask to cancel the subscription and refund and an error appears, try to change the card since the other, and you charged and even so they tell me that they do not accept my card so why did they charge? I want to get out of your application immediately, you can't continue making charges to that card.

0


image avatar

Rodalyn Aventurado

Zendesk Customer Care

Hello, Monica,
 
Good day. I hope all is well with you.
 
To further assist, please provide your Zendesk subdomain/ account number, If you’re not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in company name.zendesk.com, ‘companyname’ is the subdomain or if you use a Zendesk Chat account that you login via https://account.zopim.com/login, provide the email address you use to log in to it?
 
This is for us to pull up the correct account and review this request.
 
In addition, please make sure that you are listed as authorized to the Account. Otherwise, kindly ask for acknowledgment from the Account Owner so we can assist you accordingly.
 
Thank you.
 

0


image avatar

Rodalyn Aventurado

Zendesk Customer Care

Hello, Monica,
 
Good day.  I hope all is well with you.
 
This is just a courtesy email as we haven’t heard back from you since our last update on your ticket on May 19, 2023.
 
I’m marking this ticket as solved for now, but feel free to respond anytime if you need any further assistance and we’d be happy to help you out.
 
Thank you,

0


My account suspend and I don't know why. I bought Zendesk paid plan and my money is gone.

account: #5904337428890

 

0


image avatar

Brett Bowser

Zendesk Community Manager

Hey Robin,
 
Thanks for bringing this to our attention! I'm getting a ticket created for you on your behalf so our Customer Care team can follow up with you ASAP.
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

0


I am the writer of the above complaint. The account I wrote to you for help has been blocked. You asked me to buy a plan, stole my money and blocked me. You're thieves.

 

ANSWER?

1


image avatar

Brett Bowser

Zendesk Community Manager

Hey Sam,
 
It looks like we were able to issue a refund for your account as of last week Friday. If there's anything else we can help with let me know.
 
Have a great rest of your day!

0


Please sign in to leave a comment.