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Comment éviter la suspension de votre compte



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Lisa Kelly

Zendesk Documentation Team

Modification le 21 juin 2024


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Hello,
My account's renewal date was Jan 31st, and my account was suspended on Jan 31st at 7am, with no prior warning.
I contacted the finance team, indicating that the above article stated that account suspension should only happen after 22 days and several warnings.
The response I got was that I should pay an 8000 € invoice before the discussion can go any further.
Should that be called thievery ? Or poor customer service ?

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Ivan Miquiabas

Zendesk Customer Care

Hi Nelly Pitt,
 
Thanks for reaching out! 
 
I do apologize for the inconvenience that you have experienced regarding your account. I have checked that you raise a ticket to the department that handles this, I did left a follow up update on your ticket. Rest assured this will be looked upon moving forward. Appreciate your patience.
 
 
Cheers! 

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