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Who is the owner of my account?



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Don Moser

Zendesk Digital Resources Team

Edited Nov 21, 2024


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10 comments

Dear Sir or Madam !
We have the following problem with the above product.unfortunately we need a change of account holder as he is no longer in the company.this change is necessary to pay the invoice.could you please help me ?

Support Account ID: 289537

 

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Mike DR

Zendesk Customer Care

Hi Horst!

I have created a ticket for you.

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Hi, 

I have the same issue. Our account owner/admin left the company and we're looking to cancel the service. However, we've reached out previously to customer support with no resolution

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Brett Bowser

Zendesk Community Manager

Hey Thai,
 
Apologies for the delay and thank you for bringing this to our attention! I will create a ticket on your behalf so our dedicated team can look into this with you.
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

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Hello,

I am trying to create a report via Explore reporting and analytics. It says I do not have access and I have followed the guide on how to find my admin, but I do not have the view where I see team members.

User ID 58546

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Gab

Zendesk Customer Care

Hi there, 
 
I've created a ticket on your behalf and will send it to you via email so we can further discuss your use-case. 
 
Thank you!

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Hi Gab,

I have watched the video and it is very straight forward, but in my admin centre I do not see the People view.

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Gab

Zendesk Customer Care

Hi @58546, 
 
It seems like you're currently a Contributor on the account. This means that you do not consume a paid agent seat; hence the Explore Viewer role that you're currently on which does not allow creation or customization of reports. 
 
Take a look at this article for your reference: Explore roles

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Hi Gab,

Yes I understand this and why I ask who is the owner for Naty AB reports. I need to create a report for all customer complaints.

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Gab

Zendesk Customer Care

Hi @58546, 
 
You may reach out to the Admins of your Support account to check on the owner for Naty AB reports. Unfortunately, we do not have access to your reports. 

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