Understanding account owner permissions

What's my plan?

Suite

Any plan

Support

Any plan

The account owner is typically the person who activated your Zendesk instance, but you can change this later. The account owner has all the permissions of an administrator (as detailed in Understanding Zendesk Support user roles) plus the following unique permissions:

Subscription changes

• Update the subscription plan level
• Add or remove products
• Increase or decrease the agent count

Billing and payment management

• View and download invoices in product
• Update the invoice address
• Determine who can receive invoices
• Update the payment method
• Update the payment schedule

Account changes

• Rename the account subdomain
• Select domains that can utilize ticket exports
• Cancel the account
• Change account ownership to a current administrator 
• Edit the account owner's user profile