Updating team member (user) profiles

This article describes how to use Zendesk Admin Center to view and update a team member's user profile or reset a team member's password. A team member is anyone you add to a Zendesk account who is not an end user.

For example, in Support, a team member can be an account owner, an administrator, an agent, a light agent, or a user with a custom role (for Enterprise and Enterprise Plus accounts). Team members are sometimes called staff members.

This article includes the following sections:

• Editing a team member profile
• Resetting a team member's password
• Managing a team member's email address

Related articles

• About the Team members page
• Setting roles and access in Zendesk Admin Center

Editing a team member profile

The Zendesk Admin Center provides a central location for setting a team member’s user profile information across multiple Zendesk products. This section describes how to update profile information. To update a team member's roles and product access, see Setting roles and access in Zendesk Admin Center.

To update a team member's name

1. In Admin Center, click People in the sidebar, then select Team > Team members.
2. On the Team members page, click any team member to access their settings.
3. Select the Account tab.

   

4. Update the team member's Name.

   To change a team member’s primary email address or add an additional email address, see Managing a team member's email address.

5. Click Save.

Resetting a team member's password

The Zendesk Admin Center provides a single location for resetting a team member’s password across products.

To reset a team member's password

1. In Admin Center, click People in the sidebar, then select Team > Team members.
2. On the Team members page, click any team member to access their settings.
3. Select the Account tab.
4. Click Reset Password.

   An email is sent to the team member with instructions for resetting their password.

Managing a team member's email address

A team member’s profile can have one or more email addresses. Their primary email address receives all email notifications, including security-related emails. Security-related emails includes emails such as creating and resetting password prompts.

If you’re the account owner or an admin, you can change your primary email address and add additional email addresses, as well as manage email addresses for other team members.

Note: Only the account owner can manage their own email addresses.

Changing the primary email address for yourself or a team member requires adding and verifying an additional email address before changing the primary email address. You can then delete the previous primary email address if needed.

To add an additional email for a team member

1. In Admin Center, click People in the sidebar, then select Team > Team members.
2. On the Team members page, click any team member to access their settings.
3. Select the Account tab.
4. Click Add an email.
5. Enter an email address and then click Save.

   The email address is saved to the team member’s profile and an email is sent for verification. You can click Resend link if the team member doesn’t receive the verification email.

   

To change a team member’s primary email address

1. In a team member’s profile, click the options menu icon () next to an additional, verified email address.
2. Click Make primary.
   Note: This option is active only if the email address has been verified.

   

3. Click Save.

   The selected email address is now the team member’s primary email address.

To delete a team member’s additional email address

1. In a team member’s profile, click the options menu icon () next to an additional address.
2. Click Delete.

   The email address is deleted from the team member’s profile.

   Note: You can only delete an email address that isn’t a team member’s primary email.