Managing team member user email addresses

What's my plan?

This article describes how to use Zendesk Admin Center to manage team member email addresses. Team members are your staff, agents, and admins. To manage email addresses, you can add and verify additional emails, change the primary email, and delete additional emails.

Only the account owner can manage email addresses for themselves or other team members. Admins can manage their own email addresses from the team members page and agents can manage their email addresses from their profiles.

This article contains the following topics:

• Adding and verifying an additional email address
• Changing a primary email address
• Deleting an additional email address

Related articles:

• Editing team member (user) profiles
• Setting roles and access in Zendesk Admin Center

Adding and verifying an additional email address

Team members can have one or more email addresses. As an admin or account owner, you can add an additional email for yourself.

Only the account owner can add an additional email address for another team member.

To add and verify an additional email

1. In Admin Center, click People in the sidebar, then select Team > Team members.
2. On the Team members page, click your name.
3. Select the Account tab.
4. Click Add an email.
5. Enter an email address and then click Save.

   The email address is saved to your profile and an email is sent for verification. You can click Resend link if you don't receive the verification email.

   

Changing a primary email address

A primary email address receives all email notifications, including security-related emails. Security-related emails include emails such as creating and resetting password prompts.

You must add and verify an additional email address before changing your primary email address.

Only the account owner can change another team member's primary email address.

To change your primary email address

1. In your profile, click the options menu icon () next to an additional, verified email address.
2. Click Make primary.
   Note: This option is active only if the email address has been verified.

   

3. Click Save.

   The selected email address is now your primary email address.

Deleting an additional email address

You can delete your additional email address if needed. Your primary email address can't be deleted.

Only the account owner can delete another team member's additional email address.

To delete an additional email address

1. In your profile, click the options menu icon () next to an additional address.
2. Click Delete.

   The email address is deleted from your profile.