This article describes how to use Zendesk Admin Center to manage team member email addresses. Team members are your staff, agents, and admins. To manage email addresses, you can add and verify additional emails, change the primary email, and delete additional emails.
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Adding and verifying an additional email address
A team member’s profile can have one or more email addresses.
To add an additional email for a team member
- In Admin Center, click People in the sidebar, then select Team > Team members.
- On the Team members page, click any team member to access their settings.
- Select the Account tab.
- Click Add an email.
- Enter an email address and then click Save.
The email address is saved to the team member’s profile and an email is sent for verification. You can click Resend link if the team member doesn’t receive the verification email.
Changing a primary email address
A primary email address receives all email notifications, including security-related emails. Security-related emails include emails such as creating and resetting password prompts.
Changing the primary email address for yourself or a team member requires adding and verifying an additional email address before changing the primary email address.
To change a team member’s primary email address
- In a team member’s profile, click the options menu icon () next to an additional, verified email address.
- Click Make primary.Note: This option is active only if the email address has been verified.
- Click Save.
The selected email address is now the team member’s primary email address.
Deleting an additional email address
You can delete a team member's additional email address if needed. A team member's primary email address can't be deleted.
To delete a team member’s additional email address
- In a team member’s profile, click the options menu icon () next to an additional address.
- Click Delete.
The email address is deleted from the team member’s profile.