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Viewing and editing your user profile in Zendesk Support



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Jennifer Rowe

Zendesk Documentation Team

Edited Nov 05, 2024


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3 comments

When trying to update the agent profile of the person that is the account owner I'm getting greyed out fields, so not able to update. Not even the customized agent (user) fields. 
Is that expected behavior and if so what would be the reason for that? And more important is there a workaround for it?

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Cheeny Aban

Zendesk Customer Care

Hi Angelique,

Are you updating the user info of an agent or another admin? What fields are greyed out? there is a possibility that it is related to your role restrictions.

 

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Cheeny Aban

Zendesk Customer Care

Hi Angelique,

You got it! Only the Account Owner can make any changes on their account because they have the most control.

 

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