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在Zendesk Support中查看和编辑用户个人资料



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Jennifer Rowe

Zendesk Documentation Team

已于 2025年4月01日 编辑


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3 条评论

Hi Angelique,

You got it! Only the Account Owner can make any changes on their account because they have the most control.

 

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Hi Angelique,

Are you updating the user info of an agent or another admin? What fields are greyed out? there is a possibility that it is related to your role restrictions.

 

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When trying to update the agent profile of the person that is the account owner I'm getting greyed out fields, so not able to update. Not even the customized agent (user) fields. 
Is that expected behavior and if so what would be the reason for that? And more important is there a workaround for it?

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