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Customer management and profiles


Adding end users

What's my plan? End users (also known as customers) are the people who request support. The...

Edited Jun 21, 2024

9 votes  ·  38 comments

9

Votes

38

Comments


Adding your agent signature to ticket comments and email notifications

What's my plan? As an agent, you can add a personal signature to all the public ticket comments and outgoing ...

Edited Jan 22, 2025

0 votes  ·  0 comments

0

Votes

0

Comments


Resending a verification email

What's my plan? Ideally, users will verify their own email addresses as soon as they receive a verification email. ...

Edited Jun 21, 2024

6 votes  ·  4 comments

6

Votes

4

Comments


Searching users, groups, and organizations

What's my plan? Data in the end users, team members, group, and organization objects can be searched on their respe...

Edited Jun 21, 2024

7 votes  ·  19 comments

7

Votes

19

Comments


Updating ticket requesters and organizations

What's my plan? It's possible to change an existing ticket's requester to someone else and, if a requester belongs t...

Edited Jun 21, 2024

10 votes  ·  20 comments

10

Votes

20

Comments


Managing users in multiple organizations

What's my plan? If multiple organizations is enabled, you can add users to multip...

Edited Jul 31, 2024

11 votes  ·  37 comments

11

Votes

37

Comments


Merging a user's duplicate account

What's my plan? Duplicate accounts for a single user can make it challenging to provide great c...

Edited Nov 19, 2024

14 votes  ·  16 comments

14

Votes

16

Comments


Suspending a user

What's my plan? Agents and admins can suspend end users so that they can no longer sign in and ...

Edited Nov 20, 2024

10 votes  ·  65 comments

10

Votes

65

Comments


Creating and using customer lists

What's my plan? Customer Lists is a legacy add-on. See About Zendesk product legacy ...

Edited Jul 11, 2024

11 votes  ·  43 comments

11

Votes

43

Comments


Managing your customer lists

What's my plan? Customer Lists is a legacy add-on. See About Zendesk product legacy ...

Edited Jun 21, 2024

7 votes  ·  4 comments

7

Votes

4

Comments


Viewing and editing your user profile in Zendesk Support

What's my plan? In Zendesk Support, you can access your profile to view and update your information and settings. T...

Edited Nov 05, 2024

12 votes  ·  3 comments

12

Votes

3

Comments


Viewing assigned, requested, and CC tickets in the Support profile

What's my plan? You can see tickets activity for yourself or another user in the user profile. Agents can vi...

Edited Jun 21, 2024

3 votes  ·  11 comments

3

Votes

11

Comments


Updating your name and profile picture

In Zendesk Support, you can edit your user name and profile picture. For information on updating an end-user's profi...

Edited Jan 03, 2023

6 votes  ·  23 comments

6

Votes

23

Comments


Changing your password

You can easily change your password in your user profile. If you're an admin you can reset an end-user's pa...

Edited Jan 03, 2023

11 votes  ·  4 comments

11

Votes

4

Comments


Using two-factor authentication to sign in to Zendesk Support

What's my plan? Quick Look: Agent UI > User Avatar > View Profile Page > Security Setti...

Edited Feb 12, 2025

13 votes  ·  41 comments

13

Votes

41

Comments