Adding tags to users and organizations

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2 Comments

  • Tom Ferlaak

    Hello, 

    I am trying to add tags to users/agents in Zendesk in our organization via Active directory group or custom field.

    We currently are syncing with AD for our agent permissions and such. We have a group of users we currently manually tag with "Approver" through the zendesk administration. but when we force a sync with Active directory it clears this tag altogether. Is there a way to make this not clear out or set an automation to use a custom field or any other way to get this done? 

    Thanks 

    Tom 

    0
  • Michael Froeming
    Zendesk Customer Care

    Hi Tom,

    It appears that you've chatted with us, Zendesk support team, where we're able to address your issue. Turns out it's a configuration issue within your Active Directory.

    Best,

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