Applying user segments to restrict viewing access to community content

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4 Comments

  • Audrey Moore

    Is it possible to add multiple user groups to a community forum? 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Audrey –

    Only one user segment can be applied to a community topic (or an article in the help center, for that matter). As a workaround, you could create an overarching user segment that includes the criteria of individual user segments you'd like to include. I hope that helps!

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  • Shahrooz Kamali

    We have a few articles that are currently restricted to agents and admins, and I am looking for a way to provide read-only access to these topics to our internal users (employees). Is there a way to do that without adding everyone to the agents and admins user group?

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  • Arianne Batiles
    Zendesk Customer Care

    Hi Shahrooz, 

    Yes, you can either add a tag to their user profile or assign an organization for this group of users. Then, when creating a user segment, you can filter by tag or organization. 

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