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Setting up and managing community


Gather resources

What's my plan? Gather provides a community forum for customers to connect and collaborate. The Gather community ...

Edited Jun 21, 2024

1 vote  ·  1 comment

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Planning and activating community in your help center

What's my plan? Zendesk Gather is a community forum solution that expands and improves support by empowering custom...

Edited Jun 21, 2024

10 votes  ·  27 comments

10

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Activating your community

What's my plan? Zendesk Gather is a community forum solution that expands and improves support by empowering cust...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Enabling or disabling @mentions for users in your help center

What's my plan? Only Guide admins can enable or disable @mentions in Gather. When you enable @mentions in Gather...

Edited Feb 07, 2025

0 votes  ·  0 comments

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Allowing users to add content tags to community posts

What's my plan? You can allow end users to add content tags to their community posts to link ...

Edited Jan 13, 2025

0 votes  ·  0 comments

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Adding content tags to community posts

What's my plan? You can apply content tags to new or existing posts to group and display ...

Edited Aug 16, 2024

0 votes  ·  3 comments

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3

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Analyzing community activity with Explore

What's my plan? Zendesk Explore features a prebuilt dashboard to help you monitor your Zendesk community ...

Edited Jan 13, 2025

0 votes  ·  4 comments

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4

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Managing community discussion topics

What's my plan? The community consists of posts associated with different discussion topics. Topics can be ...

Edited Feb 07, 2025

10 votes  ·  7 comments

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Managing community posts

What's my plan? You can edit, move, or delete community posts, as well as edit or delete comments on community post...

Edited Jun 21, 2024

33 votes  ·  36 comments

33

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36

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Best practices for managing your help center community

What's my plan? When you first launch a community in your help center, you might consider taking some ...

Edited Jan 13, 2025

2 votes  ·  0 comments

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Configuring Gather community settings

What's my plan? You can set specific community settings in Gather settings. However, you must be a Guide adm...

Edited Jun 21, 2024

4 votes  ·  7 comments

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Applying user segments to restrict viewing access to community content

What's my plan? By default, community discussion topics are visible to all users. You can prevent some users ...

Edited Jun 21, 2024

6 votes  ·  11 comments

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11

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Allowing agents to edit and delete posts in the community

What's my plan? All signed-in users can add posts to community topics. Only Guide managers, and users with mo...

Edited Jun 21, 2024

4 votes  ·  2 comments

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Viewing community moderator activity

Guide managers can see all community activity in moderation activities. This is a view of all actions taken by co...

Edited Jun 21, 2024

3 votes  ·  4 comments

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Gather product limits for your help center

What's my plan? This article details the maximum product limits in Gather. Many limits apply to the help center in ...

Edited Jun 21, 2024

2 votes  ·  1 comment

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Creating community moderator groups

What's my plan? Guide managers can create moderator groups for the community so that designated end users can manag...

Edited Jun 21, 2024

2 votes  ·  16 comments

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16

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Best practices: Six things to think about before setting up a community

What's my plan? There are lots of reasons why building a community might make sense for you. A robust user community ...

Edited Jun 21, 2024

15 votes  ·  9 comments

15

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Managing community moderator groups

What's my plan? You can create, edit, and delete community moderator groups if you are a Guide Manager. To create a...

Edited Jun 21, 2024

0 votes  ·  1 comment

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Analyzing community activity without Explore

What's my plan? Note: If you have Zendesk Explore, see Analyzing community activity with Explore for information ...

Edited Jun 21, 2024

3 votes  ·  9 comments

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Enabling aliases for users in your help center

What's my plan? When you enable aliases, users can create an alias in their help center profile that is used ...

Edited Feb 07, 2025

2 votes  ·  2 comments

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Customizing status icons for community posts

What's my plan? Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or ...

Edited Jun 21, 2024

7 votes  ·  17 comments

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About Gather badges

What's my plan? Gather badges allow you to recognize the important people in your community. You can create badges to...

Edited Jun 21, 2024

1 vote  ·  9 comments

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9

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Disabling your help center community

What's my plan? Guide managers can disable the community in the help ...

Edited Jun 21, 2024

15 votes  ·  3 comments

15

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3

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Enabling badges in your community

What's my plan? The default setting is that community badges are enabled. Ensure badges are enabled b...

Edited Jan 13, 2025

1 vote  ·  2 comments

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Creating Gather badges

What's my plan? You can create user badges in Gather Settings, and create up to 100 badges for each bra...

Edited Jun 21, 2024

0 votes  ·  2 comments

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Example badges you can use in your community

What's my plan? On this page we would like to provide some example badges - created by Zendesk - that you are free ...

Edited Jun 21, 2024

3 votes  ·  7 comments

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Awarding Gather badges

What's my plan? Guide admins can award and remove badges from a user's profile. You must enable badges and create t...

Edited Jan 03, 2025

0 votes  ·  26 comments

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Viewing Gather badges for users

What's my plan? User can be awarded badges if they have been enabled and created. You can see any Gather badges t...

Edited Feb 07, 2025

0 votes  ·  0 comments

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Fine Tuning: Two ways to launch your help center community

What's my plan? This Fine Tuning session is about launching your help center community, including: Know thy communi...

Edited Feb 07, 2025

2 votes  ·  0 comments

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