Adding custom fields to users

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13 Comments

  • Qais Maash

    Hi,

    I've been searching a lot to find a way to add as simple as or equivalent to html  <input type="hidden" value="some value" name="abc"> to the web widget, I see different responses from moderators and always the discussion get shifted to "what do you want to pass ....etc." , I just need a simple answer, can this be done ? yes or no  

    0
  • Greg Katechis
    Zendesk Developer Support Team

    Hi @..., the answer to this would be no. You can add ticket fields to your web widget which you can read about here.

    0
  • Gus Wood

    When I click on the video link for this article I get: 

     

    oops

    The page you were looking for doesn't exist

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Gus,

    Thanks for the heads up! I'll let our documentation team know so they can update.

    Cheers!

    -1
  • mnemosyne

    Brett Bowser this request was made 7 months ago.

    Still having the same problem. Doesn't look like this was ever fixed.

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Adrian,
     
    We just made some changes in our Help Center that might have broken this – thanks for the heads-up, and I'll see if we can get it fixed!
    0
  • mnemosyne

    Dave Dyson any ETA on a fix?

    0
  • Aimee Spanier
    Zendesk Documentation Team

    mnemosyne

    The video should be working now. Sorry for the delay! Let us know if you're still running into problems.

    0
  • mnemosyne

    @Aimee Spanier

    Working now! Thanks!

    0
  • Gaurav Sharma

    Is there an option where i can create a filed and it get automatically updated with the  name of the agent who is transferring it to other agent or group.

     

    eg create a prior owner field and update this field with the name of the agent transferring .

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Gaurav,
     
    I'm afraid there really isn't a reliable and scalable way to do this within Zendesk, but each ticket's events log will show the full history of the ticket, including all previous assignees: see Viewing all events of a ticket
    0
  • Angelique Paulus

    In this knowledge article it indicates a list of type fields you can add. 
    On our end we don't have Multi-select available either on "user fields" or "organization fields".
    See overview of options we have under new user fields. 
     
    Is that a mistake in this article or will that option become available on short term in our environment?

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Angelique –
     
    That's a mistake in our documentation – I've alerted our documentation team. Thanks, and sorry for the confusion!
    0

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