Organizing drop-down list options

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5 Comments

  • Samuel Mosher

    Are there any plans to allow nesting of Agent Groups? I could foresee this being beneficial to many teams.

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  • Cardenas, Romulo

    Hi, i find this solution great. However, how can I customize it in Explore or in Views without having the entire field separated by double colons?

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  • Carlos Rodriguez
    Zendesk Customer Care
    Hi Romulo, We do have an article that help you separate each selection value with a level in Explore: Explore recipe: Reporting on nested drop-down fields  
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  • Cardenas, Romulo

    Thanks Carlos! i will take a look at it. What about nested drop-down fields in Views? Can i also have those fields separated?

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  • Carlos Rodriguez
    Zendesk Customer Care
    Great question! Currently, this is not possible to achieve natively, but you could potentially use dynamic content to get those fields separated.  For the dynamic content body, you could set up a Liquid argument to determine what text should be displayed.  For more information, I would recommend reviewing this article to learn more about dynamic content. 
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