Ticket customization
- Editing and managing ticket forms
- Activating custom ticket statuses
- Creating custom ticket statuses
- Viewing your ticket statuses
- Managing ticket statuses
- About custom field types
- Adding custom fields to your tickets and support request form
- Using custom fields
- Understanding how creating, deactivating, or deleting ticket fields impacts tickets
- Understanding custom ticket fields in business rules and views
- Using custom ticket fields in business rules and views
- Editing and managing your ticket fields
- About custom layouts with layout builder (EAP)
- Importing and exporting values for ticket fields
- Creating custom layouts to improve agent workflow (EAP)
- Viewing your ticket fields
- Viewing and managing custom layouts (EAP)
- Creating conditional ticket fields
- Making conditional ticket fields required
- Setting up contextual workspaces
- Creating pre-filled ticket forms
- Managing contextual workspaces
- Creating multiple ticket forms
- Best practices for creating contextual workspaces
- Managing your ticket forms
- Planning for multiple ticket forms
- Presenting ticket forms to end users
- Options for letting end users submit tickets with forms
- Understanding and optimizing ticket forms
- Organizing drop-down list options
- Editing and managing ticket forms
- Activating custom ticket statuses
- Creating custom ticket statuses
- Viewing your ticket statuses
- Managing ticket statuses
- About custom field types
- Adding custom fields to your tickets and support request form
- Using custom fields
- Understanding how creating, deactivating, or deleting ticket fields impacts tickets
- Understanding custom ticket fields in business rules and views
- Using custom ticket fields in business rules and views
- Editing and managing your ticket fields
- About custom layouts with layout builder (EAP)
- Importing and exporting values for ticket fields
- Creating custom layouts to improve agent workflow (EAP)
- Viewing your ticket fields
- Viewing and managing custom layouts (EAP)
- Creating conditional ticket fields
- Making conditional ticket fields required
- Setting up contextual workspaces
- Creating pre-filled ticket forms
- Managing contextual workspaces
- Creating multiple ticket forms
- Best practices for creating contextual workspaces
- Managing your ticket forms
- Planning for multiple ticket forms
- Presenting ticket forms to end users
- Options for letting end users submit tickets with forms
- Understanding and optimizing ticket forms
- Organizing drop-down list options