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Ticket customization

About form ticket statuses

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

2 votes  ·  6 comments

2

Votes

6

Comments

Creating multiple ticket forms

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

26 votes  ·  41 comments

26

Votes

41

Comments

Activating custom ticket statuses

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

5 votes  ·  89 comments

5

Votes

89

Comments

Viewing your ticket fields

What's my plan? Suite Any plan Support Any plan You can view all of your standard and custom ...

Edited Mar 19, 2025

6 votes  ·  5 comments

6

Votes

5

Comments

About custom field types

What's my plan? Suite Any plan Support Any plan You can add custom fields for tickets, users,...

Edited Mar 19, 2025

12 votes  ·  68 comments

12

Votes

68

Comments

Editing and managing ticket forms

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rule...

Edited Mar 19, 2025

1 vote  ·  4 comments

1

Vote

4

Comments

Using custom fields

What's my plan? Suite Any plan Support Any plan Custom fields provide a way to store additi...

Edited Mar 19, 2025

2 votes  ·  15 comments

2

Votes

15

Comments

Adding custom ticket fields to your tickets and forms

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

47 votes  ·  91 comments

47

Votes

91

Comments

Editing and managing your ticket fields

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

9 votes  ·  50 comments

9

Votes

50

Comments

Understanding tags and ticket fields

You might have noticed that drop-down fields and checkbox fields have associate tags attached to their options. Know...

Edited Jan 03, 2023

10 votes  ·  20 comments

10

Votes

20

Comments

Understanding custom ticket fields in business rules and views

What's my plan? Suite Any plan Support Any plan When you add custom ticket fields, you can u...

Edited Mar 19, 2025

3 votes  ·  3 comments

3

Votes

3

Comments

Using custom ticket fields in business rules and views

What's my plan? Suite Any plan Support Any plan Custom ticket fields, while incredibly usefu...

Edited Mar 19, 2025

5 votes  ·  11 comments

5

Votes

11

Comments

Understanding how creating, deactivating, or deleting ticket fields impacts tickets

When using custom ticket fields, there are different actions available. Each of these actions affect t...

Edited Aug 28, 2024

28 votes  ·  13 comments

28

Votes

13

Comments

Importing and exporting custom fields and values

What's my plan? Suite Any plan Support Any plan When you create a new drop-down or multi-sel...

Edited Mar 19, 2025

7 votes  ·  10 comments

7

Votes

10

Comments

Creating custom ticket statuses

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

3 votes  ·  37 comments

3

Votes

37

Comments

Viewing your ticket statuses

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

Votes

2

Comments

Adding an agent signature to ticket email notifications

What's my plan? Suite Any plan Support Any plan You can specify an agent signature in all pu...

Edited Mar 19, 2025

27 votes  ·  40 comments

27

Votes

40

Comments

Managing ticket statuses

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

1 vote  ·  14 comments

1

Vote

14

Comments

Resources for using custom layouts

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

About custom layouts with layout builder

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

1 vote  ·  43 comments

1

Vote

43

Comments

Creating custom layouts to improve agent workflow

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  8 comments

0

Votes

8

Comments

Viewing and managing custom layouts

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  5 comments

0

Votes

5

Comments

Managing shared app shortcuts

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Configuring cards to view additional information in the Agent Workspace

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  38 comments

0

Votes

38

Comments

Understanding and activating live conversation translation

What's my plan? Suite Any plan Support Any plan Note: The Zendesk Agent Workspace must be ...

Edited Mar 19, 2025

4 votes  ·  48 comments

4

Votes

48

Comments

Configuring the conversation order and composer location in tickets

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  21 comments

0

Votes

21

Comments

Creating conditional ticket fields

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

4 votes  ·  65 comments

4

Votes

65

Comments

Making conditional ticket fields required

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise ...

Edited Mar 19, 2025

1 vote  ·  23 comments

1

Vote

23

Comments

Best practices for creating contextual workspaces

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin ...

Edited Mar 19, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Managing contextual workspaces

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

1 vote  ·  1 comment

1

Vote

1

Comment