Using custom fields

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  • peiqi.wu

    This document only explains how to set custom fields or read information from them. However, it does not say how to set information into them.

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Peiqi,
    The numerous types of custom fields provide the flexibility necessary to capture a variety of customer, ticket, and organization details. You can create the following types of custom fields.
    You just need to access either the ticket, user profile or organization pages and set the values of the custom fields manually.

    For example:


    I hope this helps, thank you!

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