About custom field types

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10 Comments

  • ggalling

    I just wanted to echo some requests here that it would be desirable to be able to edit free-form text custom fields with macros. This would be useful for us because we are using a custom field to keep track of JIRA ID's and we'd like to use the same macro for every ticket that corresponds to a currently high-frequency issue tracked by jira.

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  • Zach Dhom

    If I want to add a link to our customer support agreements on every ticket, which type do I use. I just need plain text or a URL added to every ticket. 

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Zach, are you wanting to surface the link to your customers, or to your agents?

    0
  • Zach Dhom

    Just the agents

    0
  • Dave Dyson
    Zendesk Community Manager

    I think the best way of doing this would be to install the free Text app from our Apps Marketplace: Text app

    You can add text and links which will be displayed to all your agents in the Apps tab (but you can configure it to only show to certain agent groups if desired).

    0
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Zach Dhom,

    Another option for this would be to store the info you want in a custom field on the Organization and then use the handy-dandy Auto Private Comment Target. You can set it up here and reuse it for many many other use cases....

    https://support.zendesk.com/hc/en-us/community/posts/360031398273-Create-a-private-comment-automatically 

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  • Daniel THAY Gmail

    Hello,

    How can we modify the error message from regex ticket field?

    I would like to change this error message with my own error message.

     

    Regards,

    Daniel

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  • Ariane Frances dela Cruz
    Hi Daniel,
     
    I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834. Instead of changing the error message it might best to guide users on what details they should enter on the this custom field. 
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  • Paul Goldberg

    What is the character limit for the Text field?

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  • mnemosyne

    Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but they typically need to add times, with potential ability to add multiple dates and times.

    0

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