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Jacquelyn Brewer

Zendesk Documentation Team

2025년 5월 15일에 편집됨

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      Kelsey Baines

      I have created a new numeric custom field called Delivery Number (ID:34906138114061)- I want to pull the value of the field into the body of a comment using a macro on the ticket. Can someone please provide the code I would need to use on the macro with the ID listed above? 

       

      Can I also please get confirmation if the user must first enter the Delivery Number first (does the ticket need to be saved) and then select the Macro for the Delivery Number to be entered into the comment section - Or if the user selects the Macro and then enters the delivery number value ino the custom field, will the comment update with the value? 

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      Robson Rodrigues

      Is there a way to populate custom fields via the API while bypassing mandatory field requirements?

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      Gabriel Manlapig

      Hi David,

      This should populate immediately after saving the new field values. If you just added new field values to a custom user field, you may need to refresh your web browser / page in order to see the changes. 

      We hope that helps. Thank you!

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      David Oehler

      In Zendesk Admin Center, when adding more Field Values in a custom User Field, how long should it take for the updates to show up in the Agent View? Is it automatic or is there a manual step required to publish/update? The User Field was previously created, but the new Field Values are not showing in the Agent view.

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      Gabriel Manlapig

      Hi Ann,

      We hope you're having a great day! Upon checking, you've already submitted another ticket and are currently in touch with one of our customer advocates. They recommended using this placeholder instead:

      {{ticket.assignee.custom_fields.booking}}

      We recommend keeping the conversation going by replying to the ticket if you have any more questions or need further clarification. Thank you!

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      Ann Babler

      I am trying to create a Macro for our Agents to insert their bookings link. {{ticket.assignee.custom_fields.booking.title}} seems like it would be the correct format but it just comes up blank. Is there another way to do this? Field key is booking

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      Jupete Manitas

      Hi Edzi, thanks for writing in! We found out that we have received your ticket and one of our colleagues has already responded to it. Thank you!
       
      But we wanted share the community tip with everyone - Turning nested field options into usable placeholders with dynamic content. 

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      Edzi Melodias

      When using custom fields as placeholders, is there a way we can select which nested field to be displayed when using the macro? i.e. 
      Camera::Camera 1
      Camera::Camera 2 
      When a macro is used for this custom field, it would only show Camera1/2? Thanks! 

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      Bree Lewis

      Can custom fields be marked as read only? We have an integration with SFDC and we don't want the agent to have the ability to edit these fields. 

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      Gabriel Manlapig

      Hi Jay,
       
      Here's an article that provides an explanation as to the effect of altering or deleting a dropdown field values. 
       
      Understanding how creating, deactivating, or deleting ticket fields impacts tickets
       
      I hope that thelps. Thank you!
       

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