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End users and organizations

Resources for managing users

What's my plan? Suite Any plan Support Any plan This article includes links to resources rela...

Edited Mar 19, 2025

16 votes  ·  0 comments

16

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0

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About organizations and groups

What's my plan? Suite Any plan Support Any plan Organizations and groups are used to ...

Edited Mar 21, 2025

31 votes  ·  30 comments

31

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30

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About the Customers (end users) page

What's my plan? Suite Any plan Support Any plan The Customers page provides a central place...

Edited Mar 19, 2025

7 votes  ·  60 comments

7

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60

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Viewing an end user's profile in Zendesk Support

What's my plan? Suite Any plan Support Any plan You can view an end user's profile in either ...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Managing end users

What's my plan? Suite Any plan Support Any plan An end user's profile contains a range of da...

Edited Mar 19, 2025

1 vote  ·  18 comments

1

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18

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Finding and managing users

There are six primary components to managing your users: end users, team members, roles, organizations, groups, and ...

Edited Nov 23, 2022

4 votes  ·  6 comments

4

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6

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Resetting user passwords

What's my plan? Suite Any plan Support Any plan Administrators can reset a user's password ...

Edited Mar 19, 2025

6 votes  ·  16 comments

6

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16

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Deleting end users

What's my plan? Suite Any plan Support Any plan You can delete end users one at a time or in...

Edited Mar 19, 2025

6 votes  ·  36 comments

6

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36

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About the Organizations page

What's my plan? Suite Any plan Support Any plan Organizations are typically collections of ...

Edited Mar 19, 2025

5 votes  ·  59 comments

5

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59

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Creating organizations

What's my plan? Suite Any plan Support Any plan Quick Look: In Support, click the ...

Edited Mar 19, 2025

18 votes  ·  52 comments

18

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52

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Managing organizations

What's my plan? Suite Any plan Support Any plan Admins and agents in custom roles with perm...

Edited Mar 19, 2025

1 vote  ·  25 comments

1

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25

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Merging organizations

What's my plan? Support Any plan Suite Any plan Organizations are a way to manage users and ...

Edited Mar 19, 2025

2 votes  ·  32 comments

2

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32

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Bulk importing organizations

What's my plan? Suite Any plan Support Any plan Rather than add organizations one at a time,...

Edited Mar 19, 2025

11 votes  ·  55 comments

11

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55

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Managing custom organization fields

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Confi...

Edited Mar 19, 2025

0 votes  ·  7 comments

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7

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Enabling multiple organizations for users

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

5 votes  ·  17 comments

5

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17

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Adding custom fields to organizations

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Peop...

Edited Mar 19, 2025

4 votes  ·  28 comments

4

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28

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Adding custom fields to users

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Config...

Edited Mar 19, 2025

9 votes  ·  67 comments

9

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67

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Managing custom user fields

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Config...

Edited Mar 19, 2025

0 votes  ·  21 comments

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21

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Adding tags to users and organizations

What's my plan? Suite Any plan Support Any plan Tags can be added to users and organizations ...

Edited Mar 19, 2025

19 votes  ·  21 comments

19

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Understanding Zendesk Support user roles

What's my plan? Suite Any plan Support Any plan Zendesk Support defines a number of user rol...

Edited Mar 19, 2025

29 votes  ·  24 comments

29

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24

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About the Tags page for users and organizations

What's my plan? Suite Any plan Support Any plan Tagging users and organizations provides you ...

Edited Mar 19, 2025

0 votes  ·  2 comments

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2

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Viewing your import history

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Objects and rul...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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Assuming end-users

What's my plan? Suite Any plan Support Any plan An administrator or any age...

Edited Mar 19, 2025

12 votes  ·  8 comments

12

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8

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Managing end users created by side conversations

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Collaboration add-...

Edited Feb 26, 2025

0 votes  ·  3 comments

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3

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