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2 Comments

  • Lengow Academy

    Please, please, please, make sure the classic view will not be turned off! As admin we definitely need this feature for training new agents and moreover troubleshootings. Otherwise we cannot see what agents are seeing and need them to log in to their account and share it with us will we are doing tests to optimise their Zendesk journey.
    Thanks a lot!

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  • Russell Chee
    Zendesk Customer Care

    Hey Lengow Academy,
    Thanks for reaching out on this post, I hope you are doing well! I've had a look into this and at this current time there are no plans to remove this particular feature from Zendesk accounts. So the good news is that you'll have this to be able to be utilised. Furthermore thank you for sharing your feedback around this, it's much appreciated. All the best!

    Russell Chee | Senior Customer Advocacy Specialist | Melbourne, Australia

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