Resetting user passwords

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  • Marty Ewings

    Is there a way for non admin agents to reset end user passwords? This is something we have to deal with routinely, but we don't want to give all our agents Admin access just for this one task, and waiting for an ADMIN to come online in a Global Support Desk can be a bad customer experiance

  • Cheeny Aban
    Zendesk Customer Care

    Hi Martin,

    As of the moment, only an Admin can reset the user's password. We understand your need for this functionality so I am marking this comment as product feedback. We also encourage you to create a new post in the Support Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.


  • Jeff Bowden

    I also need non admin agents to have the ability to reset passwords, this lack of functionality is a burden on supporting our support members


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