About the Customers (end users) page

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9 Comments

  • Andrew Schreiner

    Are there any plans to include filtering on this page also users listed are not in alphabetical order which would be a nice option to have.

    1
  • Sebie Sharman

    Have been asking for this functionality (filtering on the users page) for 4 years now, would be nice it if was finally implemented!

    1
  • Pratishtha Nahata

    Hi @..., @...,

    Yes, we do have plans to include filtering for this page in the future. I'm keen to understand what attributes/data you would like to filter on. 

    Thank you

    0
  • Elevate Admin

    Can visibility of this be restricted by agent group? This is sorely needed, especially for multi-brand set ups. 

    0
  • Pratishtha Nahata

    Hi @... - thanks for your feedback, we're keen to understand more about this need, I'll reach out to you via email.

    0
  • Kelly Hoffer

    Hi Pratishtha, The ability to sort the list in alphabetical order, a-z and z-a, by first or last name, or email would be nice, but once you have more than x number of pages, it's kind of a wash. I'm thinking there might be more value in last contact date and # of tickets in the UI for each user without tapping on edit.

    0
  • Pratishtha Nahata

    Thanks so much for your feedback @... - that's good to hear, we're currently exploring how we might be able to surface those data points for customers via this list in the future. I'm also interested to hear if there are any other attributes you'd like to see/filter by on this list.

    0
  • Patrizia Eberhart

    With the current features, the customers page does not have much value for our agents. We would require filters and sorting features as well. We have 100'000+ customers, and growing

    Therefore I would join in to have the possibility to deactivate until more features are available.

    1
  • Pratishtha Nahata

    Thanks for your feedback @..., we're exploring list viewing permissions - but don't have this on our roadmap yet. I'm pleased to say however, that we're currently working on building filtering & sorting capabilities for large volumes of data for customers & organizations, which will hopefully make this more useful for you & your team.

    0

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