Deleting users

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10 Comments

  • Nemo Zheng

    If I delete an end-user, would all its closed tickets still being accessible to its organisation?

    1
  • Heather Rommel
    Community Moderator

    Hi Nemo Zheng,
    Yes all the closed tickets would be accessible by their org if you have ticket sharing ok for them. They would be able to see them in the portal under the tab for org tickets.

    0
  • Tania

    We followed the instructions to permanently delete a user, but the mentioned sidebar on the right-hand side is now offering bulk actions, rather than the expected "deleted users". Has something changed? Where can I action the permanent deletion now? 

    0
  • Cheeny Aban
    Zendesk Customer Care

    Hi Tania,

    Thank you for flagging the article! we appreciate it. The option is now bulk delete users. To permanently delete a user, you can go to Bulk Delete>Choose the user that you would like to delete>Delete - you will receive a prompt that the user will be deleted permanently.

     

    0
  • Julien Maneyrol

    Hi there,

    Why has the "Deleted users" section disappears from the People page? Using the "Bulk delete users" page is not practical for us (no search engine) and we need to roam among our 1999+ user DB to find the users we wish to remove permanently.

    0
  • Cheeny Aban
    Zendesk Customer Care

    Hi Tania and Julien,

    Good news! the settings to delete users have been moved to the Admin Center. Admin Center > People > Bulk actions. Separate pages for Import users, Import organizations, and Delete end users.

    This feature is rolling out to accounts beginning on September 13, 2021 and should take about a week. During the adjustment period, you can see the settings in both Support and Admin Center. More information can be found here: About Support settings in Admin Center

     

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  • Jacqui Kiely

    Hi,

    1 - Is our storage limit affect when we "soft delete" users, or only when we premanently delete users?

    2 - Is there a way to bulk permanantly delete users?  It looks as if we have to click into each individual user?

    1
  • Michael Froeming
    Zendesk Customer Care

    Hi Jacqui,

    1. Only when users are permanently deleted.

    2. There's currently no way to do it in bulk within the admin center, but you can use this API endpoint instead: https://developer.zendesk.com/api-reference/ticketing/users/users/#permanently-delete-user

    Best,

    Michael Froeming

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  • Eckhard Doll

    I don't understand why the API is needed to delete accounts permanently in People > Deleted users? Just like in the regular ticket views, add checkboxes to allow bulk deletion.
    I have 6k of users that need to be deleted and Zendesk is offering to select an account one-by-one and to open it in a separate window to delete it? Really?

    1
  • Michael Froeming
    Zendesk Customer Care

    Hello Eckhard,

    At this time, unfortunately there really is no way to permanently bulk delete users in the interface.

    I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

    In addition, I encourage you to create a new post in the Support Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

    Best,

    Michael Froeming | Senior Customer Advocacy Specialist

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

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