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Michael Froeming

Joined Apr 16, 2021

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Last activity Oct 03, 2024

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Michael Froeming

Michael Froeming commented,

CommentAccounts and billing
Hi Gaurav,
 
We're using our own API for that page. It's the Status API as documented here: https://developer.zendesk.com/api-reference/status_api/status_api/.

View comment · Posted May 22, 2022 · Michael Froeming

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Michael Froeming commented,

CommentTalk basics
Hi Gerardo,
 
Currently, there's no way to ask the callers their email or other details before initiating a call.
 
We encourage you to create a new post in the Talk Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

View comment · Posted Dec 26, 2021 · Michael Froeming

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Michael Froeming commented,

CommentReporting for Talk
Hi Tan,
 
Agents on the default Staff role won't have access to the Talk dashboard. You can give them access via the default Talk roles or via custom roles with Talk dashboard access. Here's a related article as reference: Granting dashboard access with Talk roles.
 
Here's an article that lists all the metrics that can be seen in the Talk dashboard: Zendesk Talk dashboard metrics reference.

View comment · Posted Dec 24, 2021 · Michael Froeming

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Michael Froeming commented,

Community comment Q&A - Apps and integrations
Hi RJ,
 
Sounds like you don't have the agent workspace enabled for your sandbox instance. Here's how you can enable it so you can resize the sidebar: Enabling and disabling the Zendesk Agent Workspace.

View comment · Posted Dec 24, 2021 · Michael Froeming

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Michael Froeming commented,

CommentTicket editor, assignee, and requestor
Hi Leo,
 
My name is Michael with Zendesk support.
 
Are you experiencing issues with this trigger? Please feel free to contact our support team, and we'll do our best to help.
 
Best,

View comment · Posted Nov 29, 2021 · Michael Froeming

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Michael Froeming commented,

CommentWhat's new in Zendesk
Hi Louis,
 
My name is Michael with Zendesk support.
 
You can follow this section in our help center so that you'll be notified of new updates.

View comment · Posted Nov 02, 2021 · Michael Froeming

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Michael Froeming commented,

Community comment Q&A - Tickets and email

Hi Sunita,

I've taken a look and found that other users are discussing similar needs here: https://support.zendesk.com/hc/en-us/community/posts/360038677653-How-to-print-a-side-conversation-

You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

Best,

Michael Froeming | Senior Customer Advocacy Specialist

NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Sep 27, 2021 · Michael Froeming

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Michael Froeming commented,

Community comment Discussion - Tips and best practices from the community

Hi Chris,

It's best to know if the automation actually did activate on a ticket where you expect it to. You can do that by looking at the ticket's events and here's a related article: https://support.zendesk.com/hc/en-us/articles/203691176-Viewing-all-events-of-a-ticket for more details on that.

If you don't see a log of the automation activating on that ticket, it's best to cross check the conditions of the automations with the ticket to see if all of the conditions are met.

Hope this helps.

Michael Froeming | Senior Customer Advocacy Specialist

NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Mar 28, 2021 · Michael Froeming

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Michael Froeming commented,

Community comment Q&A - Tickets and email

Hi Jonathan,

Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-subject-field-in-the-ticket-forms-.

Best,

Michael Froeming | Senior Customer Advocacy Specialist

NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Mar 16, 2021 · Michael Froeming

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Michael Froeming commented,

Community comment Q&A - Help center and community

Hi Jonathan,

Looks like this question is answered by one of our community moderators in this post: https://support.zendesk.com/hc/en-us/community/posts/360037440134-How-to-change-the-name-of-the-subject-field-in-the-ticket-forms-.

Best,

Michael Froeming | Senior Customer Advocacy Specialist

NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

View comment · Posted Mar 16, 2021 · Michael Froeming

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