Managing end user settings

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6 Comments

  • Rick Anderlick

    Hello,

     

    Regarding the "Requiring that your users register to use your Zendesk" I'd like to understand what would happen in a particular scenario. 

    Say a ticket is opened by a registered user but later updated by an unregistered user that is added into the conversation. Since the ticket had already been created does the unregistered user's message still get delivered or is it suspended until they register?

     

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  • Kharlo Reboja
    Zendesk Customer Care

    The users response would still be added to the ticket but they will get a welcome email. Their ticket only gets suspended if they email in themselves without having been added by an existing user. Hope this clears things up!

    Kharlo | Customer Advocate

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  • Pedro Reis

    "Anybody can submit tickets" is enabled on our end, but the captcha is not present o the "submit a ticket" form.

    Any idea why?

    2
  • Julien Maneyrol

    Hi,

    I have the same problem as Pedro Reis: "Anybody can submit tickets" is enabled on our end, but the captcha is not present o the "submit a ticket" form.

    We are using a custom theme for Guide, but the same happens with Zendesk default theme.

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  • Dane Adriano
    Zendesk Customer Care
    @Pedro and Julien,
     
    In "Using CAPTCHA" section, it was indicated that the CAPTCHA will only appear if Cloudflare's risk analysis engine is not sure if the one submitting the request is a human or an abusive agent. If Cloudflare has detected a human is submitting the request, the submitter can proceed normally. CAPTCHA is enabled by default and cannot be disabled.
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  • Katherine Isaac

    Our set up is "Anybody can submit tickets but you also require registration and email address verification".  Is there anyway to prevent anonymous chats via Web Widget? Can we enforce the "Update your profile" form?

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