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Francis Casino

Joined Nov 02, 2021

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Last activity Feb 08, 2025

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Francis Casino

Francis Casino commented,

Community comment Q&A - Tickets and email
Hi Joyce!
 
I'd like to let you know that I've opened a ticket to look into this for you! Keep an eye on your inbox for an email with more details coming your way soon.
 

View comment · Posted Feb 08, 2025 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Objects, workspaces, and rules
Hello WeRoad! 
 
I hope you're having a fantastic day! To help us look into this a bit more, would you mind sharing a screenshot of the trigger actions? 
 
Thank you so much!
 

View comment · Posted Feb 01, 2025 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Tickets and email
Hello Samet!
 
I’m excited to let you know that I’ve created a ticket to dive deeper into this for you! Keep an eye on your inbox for an email with more details coming your way.

View comment · Posted Jan 25, 2025 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Account and billing
Hey Nathan, 
 
I have created a ticket on your behalf so our Customer Care team can work with you on this.
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

View comment · Posted Jan 25, 2025 · Francis Casino

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Francis Casino commented,

Community comment Feedback - Developer Platform
; Hello Alex,
 
James is correct. To accomplish this, you would need to utilize Zendesk API to retrieve all the content and then create your own layout. You can leverage the categories, sections, and articles APIs to fetch the necessary data, and then use your code to organize and display it in the desired format.

 

 

View comment · Posted Jan 18, 2025 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Help center and community
Hello Randy,
 
Sorry to hear this but we appreciate your feedback. I have created a ticket and routed it to our Sales department to assist you accordingly. 

View comment · Posted Jan 14, 2025 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Help center and community
Hi Henrik,
 

To effectively display Problem Tickets in your Help Center, consider creating a dedicated section for them that is easily accessible. Organize Problem Tickets using categories and tags

 

Additionally, create an FAQ section linking to relevant Problem Tickets.

 

Providing guidance on using the Help Center can further enhance the user experience and reduce duplicate ticket submissions.

 

 

View comment · Posted Jan 14, 2025 · Francis Casino

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Francis Casino commented,

CommentWorking with articles in the knowledge base
Hello Sheena,
 
Could you please clarify if you're looking to add an image with a link on it inside an article? 

View comment · Posted Dec 13, 2024 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Tickets and email
Hi Shyanne,
 
Currently, there are no built-in features in Zendesk to automatically remove incorrect email addresses from the 'To' field. However, to mitigate this issue, consider implementing third-party email validation tools that can check the validity of email addresses before they are added. Providing training for agents on proper email entry and creating standard operating procedures can also help reduce errors. Additionally, using custom fields for email entry with validation rules may further assist in ensuring correct formats. The upcoming Bounced Email Notification feature from Zendesk will notify users when emails to incorrect addresses bounce back, aiding in the identification of invalid entries. Engaging with the Zendesk community by upvoting relevant feature requests and conducting regular audits of email addresses in your system can also help maintain a cleaner database.

View comment · Posted Oct 19, 2024 · Francis Casino

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Francis Casino commented,

Community comment Q&A - Reporting and analytics
Hello Akshay!
 
I've gone ahead and created a ticket (13030677) to look into this for you. Keep an eye out for an email with more details coming your way soon!

View comment · Posted Oct 19, 2024 · Francis Casino

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