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Francis Casino
Joined Nov 02, 2021
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Last activity Mar 20, 2025
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Latest activity by Francis Casino
Francis Casino commented,
I hope you're having a wonderful day! I noticed that you've already opened a ticket for this concern. We'll be sure to keep you updated through that channel. To keep things clear and avoid any mix-ups, let's continue our conversation through the ticket you created just for this topic.
View comment · Posted Mar 20, 2025 · Francis Casino
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Francis Casino commented,
While Zendesk does not natively support sending a complete dashboard view via email, you can use reports or specific metrics to create a scheduled email that includes necessary insights.
View comment · Posted Mar 18, 2025 · Francis Casino
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Francis Casino commented,
I would agree with Andrey. It would be wonderful if you could identifying tickets that come from BazaarVoice and tagging them. That way, it can set up a logic in Zigantures to avoid running on tickets with that tag.
View comment · Posted Mar 07, 2025 · Francis Casino
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Francis Casino commented,
Based on this article [https://support.zendesk.com/hc/en-us/articles/4408828617370-Testing-changes-in-your-standard-sandbox]. The apps and integrations are not replicated on the sandbox.
If you wish to have it added in your sandbox then yes you will be needing to purchase the apps.
View comment · Posted Mar 07, 2025 · Francis Casino
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Francis Casino commented,
Thank you so much for sharing your valuable insights and feedback!
I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.
View comment · Posted Mar 07, 2025 · Francis Casino
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Francis Casino commented,
I'm afraid that it is not currently on the roadmap, but will definitely keep you updated as soon as there are any developments.
View comment · Posted Mar 04, 2025 · Francis Casino
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Francis Casino commented,
I hope you're having a fantastic day! Just to confirm, Felix is right—it's available on Windows, but unfortunately, it's not on Mac.
View comment · Posted Feb 28, 2025 · Francis Casino
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Francis Casino commented,
You can refer to this link for API resources. As what Elaine mentioned, you may need to create a script that queries ticket data at set intervals to track volume. You might need to coordinate with your IT team to accomplish that.
View comment · Posted Feb 28, 2025 · Francis Casino
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Francis Casino commented,
You can refer to this article on how you can create a report for Created and Solved ticket.
View comment · Posted Feb 27, 2025 · Francis Casino
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Francis Casino commented,
One suggestion is to enable the Guided mode which is available in Enterprise plan, where agents are required to use the Play button to work on the tickets available for them to pick up. If they skip the ticket, it will also reflect on their profile so you can work with them on why they have skipped the ticket. Sending this as a reference: Setting up Guided mode: https://support.zendesk.com/hc/en-us/articles/4408825479066-Setting-up-Guided-mode
View comment · Posted Feb 27, 2025 · Francis Casino
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