Recent searches

No recent searches

Security and user access in Zendesk Support

Using comment flags to help defend against email spoofing

What's my plan? Suite Any plan Support Any plan Because email is a major ticket channel, tick...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Removing personally identifiable information from the audit log

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

1 vote  ·  0 comments

1

Vote

0

Comments

Security resources for Zendesk Support

In Zendesk you can apply security settings to ensure your private information is protected and use custom sign-in set...

Edited Nov 11, 2024

1 vote  ·  1 comment

1

Vote

1

Comment

Privacy and data protection law resources for Support

What's my plan? Suite Any plan Support Any plan The following articles in the cross-product H...

Edited Mar 19, 2025

2 votes  ·  1 comment

2

Votes

1

Comment

Viewing the audit log for changes to your account

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

28 votes  ·  98 comments

28

Votes

98

Comments

Checking devices and applications that accessed your account

What's my plan? Suite Any plan Support Any plan For added security, Zendesk tracks the devic...

Edited Mar 19, 2025

10 votes  ·  15 comments

10

Votes

15

Comments

Enabling anyone to submit tickets

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Config...

Edited Mar 19, 2025

11 votes  ·  43 comments

11

Votes

43

Comments

Permitting only users with approved email addresses to submit tickets

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Confi...

Edited Mar 19, 2025

5 votes  ·  20 comments

5

Votes

20

Comments

Permitting only added users to submit tickets

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Confi...

Edited Mar 19, 2025

5 votes  ·  16 comments

5

Votes

16

Comments

Managing end user settings

Suite Any plan Support Any plan On the End users (customers) configuration page you can sele...

Edited Mar 19, 2025

4 votes  ·  22 comments

4

Votes

22

Comments

Understanding how changing the Help Center subdomain affects SSL

What's my plan? Suite Any plan Support Any plan SSL (Secure Socket Layer) is an encryption pr...

Edited Mar 19, 2025

4 votes  ·  0 comments

4

Votes

0

Comments

Authenticating incoming email (SPF, DKIM, DMARC)

What's my plan? Suite Any plan Support Any plan To decrease the number of spoofed emails and...

Edited Mar 19, 2025

14 votes  ·  10 comments

14

Votes

10

Comments

Adding a credit card identification field (last four digits)

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise If your agents or end ...

Edited Mar 19, 2025

5 votes  ·  0 comments

5

Votes

0

Comments

Automatically redacting credit card numbers from tickets

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

10 votes  ·  19 comments

10

Votes

19

Comments

Managing access to the Zendesk API

What's my plan? Suite Any plan Support Any plan Users can access the Zendesk API using two a...

Edited Mar 19, 2025

21 votes  ·  20 comments

21

Votes

20

Comments

Using OAuth authentication with your application

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Apps and integr...

Edited Mar 19, 2025

21 votes  ·  61 comments

21

Votes

61

Comments

Getting an OAuth access token for testing purposes

You can generate an OAuth access token for testing purposes. To test or build an internal application, avoid API requ...

Edited Jan 10, 2025

7 votes  ·  0 comments

7

Votes

0

Comments