Setting the password security level



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Charles Nadeau

Zendesk Documentation Team

Edited Apr 10, 2025


-3

16

20 comments

Thanks for your suggestion 4533955654426 , I will run this past the team! We encourage customers to switch to the Recommended policy because it is more secure, and therefore, we decided not to include details about the older, less secure policies. However, you can see the details of the older policies when they are selected in the Team member authentication and End user authentication pages in Admin Center. Note that if you change the security level from Low, Medium, or High to either Recommended or Custom, you can't revert back.

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Hi, can you please add to this article what the security password policies are for Low, Medium, and High? Currently this article only displays the policy definition for “Recommended”.

Thanks!

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Hola muy buenos días Iván, y gracias por tu participación en la comunidad. 
 
Comentarte entonces que esa funcionalidad que describes, aún no existe. Este requerimiento ya ha sido elevado por varios usuarios, y se está concentrando todos los posts en este feature request: Feature Request: Brandable Welcome, Verification and Change Password Mails
 
Te sugiero participar de la conversación y añadir tus comentarios allí. Cualquier inquietud por favor no dudes en generar un ticket con soporte para resolver tus dudas.
 
Saludos y que tengas excelente día!

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Hola. 
Yo también estoy interesado en saber de dónde procede el mail y cómo editarlo, porque se envía con nuestro dominio  y normalmente los avisos de zendesk los recibimos de  <support@zendesk.com> o  <support@support.zendesk.com> y esto nos hace dudar de si son correos legítimos.

 

Gracias

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We need to be able to create custom password settings for end users. A 6-character minimum is not secure and is extremely outdated. Additionally, it does not comply with our security program.

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Buenos días.

¿Sería posible incluir la posibilidad de editar el mail que se manda de manera automática al acercarse la fecha de vencimiento de la contraseña?

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When will Custom Password Security Levels be available for End Users (Customers)?

Currently this security level is available only for agents and admins.

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Hi Pete Ng, 

It depends. If you have Zendesk authentication and SSO enabled, your agents have the option to log in via SSO or their user name and password. That said,  if you are pertaining to their Zendesk email and password, resetting the password will allow them to log in. You may also check by going to Admin Center>Team Member authentication 

I hope that helps!
 

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Some of our agents use SSO while others do not.  The SSO option on our account is turned on.

Does this mean the resetting password email does not work?

Thanks

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Bonjour,

Le niveau de sécurité du niveau High ne correspond plus au niveau requis actuellement.

Les préconisations de notre RSSI sont les suivantes:

- le nouveau mdp ne doit pas être identique à un des 10 derniers mdp et non 5

-le mdp doit être sur 8 caractères et non 6

-le nombre de tentatives d'utilisation d'un mdp est de trois et non 10

......

Avez-vous prévu de faire évoluer ce niveau de sécurité prochainement?

Merci

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