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Tom Ferlaak

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Tom Ferlaak

Tom Ferlaak commented,

CommentEnd users and organizations

Hello, 

I am trying to add tags to users/agents in Zendesk in our organization via Active directory group or custom field.

We currently are syncing with AD for our agent permissions and such. We have a group of users we currently manually tag with "Approver" through the zendesk administration. but when we force a sync with Active directory it clears this tag altogether. Is there a way to make this not clear out or set an automation to use a custom field or any other way to get this done? 

Thanks 

Tom 

View comment · Posted Jun 16, 2021 · Tom Ferlaak

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