Admin Center provides a single location for resetting a team member’s password across products. Team members are your staff, agents, and admins.
If single sign-on (SSO) is used, admins can't send password reset links to team members because users are authenticated through an identity provider (IdP) and don't sign in to Zendesk directly.
To reset a team member's password
-
In Admin Center, click
People in the sidebar, then select Team > Team members.
- On the Team members page, click any team member to access their settings.
- Select the Account tab.
- Click Reset Password.
An email is sent to the team member with instructions for resetting their password.